Bre'Anna Brinson
Long Beach
Summary
Detail-oriented Client Service Monitor with experience supporting clients in interim housing through crisis intervention, safety supervision, and client engagement. Completed case management training through Los Angeles Homeless Services Authority, including HMIS, housing navigation, and intake processes. Prepared to transition into a Case Manager role and support clients in achieving housing stability.
Overview
8
8
years of professional experience
2018
2018
years of post-secondary education
1
1
Certification
Work History
Client Service Monitor
Hope The Mission
Gardena
05.2025 - Current
- Monitor facility to ensure safety and well-being of all participants
- Provide client support and crisis intervention using de-escalation techniques
- Maintain accurate daily activity and incident reports
- Support a structured and respectful environment for clients in interim housing
- Communicate effectively with staff and participants to address needs and concerns
- Gained foundational knowledge of case management processes through Los Angeles Homeless Services Authority training, including HMIS, intake, and housing processes
Residential Aide
Home At Last CDC
Los Angeles
06.2020 - 11.2023
- Assisted residents with daily living activities and personal care
- Maintained a safe and supportive living environment
- Built rapport with residents to understand needs and provide support
- Collaborated with staff to ensure quality care and communication
- Ensured the safety of residents by monitoring their behavior, responding promptly to requests for assistance, and providing a safe environment.
Security Officer
Allied Universal Security Services
Century City
10.2017 - 06.2020
- Monitored premises and ensured safety of occupants
- Managed access control and visitor verification
- Documented security activities and reports
- Conducted regular security patrols of the facility grounds, parking lots, and perimeter areas.
Education
Augustus F. Hawkins High School
Los Angeles, CASkills
Client Engagement & Support
Crisis Intervention & De-escalation
Conflict Resolution
Incident Reporting & Documentation
Effective Communication
Problem-Solving
Certification
• CPR/AED Certification
• Naloxone (Narcan) Administration & Overdose Prevention Training
• Completed case management and supportive service training through Los Angeles Homeless Services Authority and Wellbeing for LA Learning Center, including:
- HMIS Clarity, LAHAT & Housing Systems (CES)
- Housing Navigation, PSH & Rapid Rehousing Programs
- Intake, Client Engagement & Solution-Focused Interviewing
- Crisis Intervention, De-escalation & Harm Reduction
- Trauma-Informed Care & Resilience-Based Practices
- Cultural Humility, Equity & LGBTQ+ Client Support
- Document Acquisition & Housing Readiness
Timeline
Client Service Monitor
Hope The Mission
05.2025 - Current
Residential Aide
Home At Last CDC
06.2020 - 11.2023
Security Officer
Allied Universal Security Services
10.2017 - 06.2020
Augustus F. Hawkins High School