Breanna Benjamin
Summary
Knowledgeable and dedicated customer service professional with extensive experience in Early Childhood Education industry. Solid team player with outgoing, positive demeanor and proven skills in establishing rapport with clients. Motivated to maintain customer satisfaction and contribute to company success. Specialize in quality, speed and process optimization. Articulate, energetic and results-oriented with exemplary passion for developing relationships, cultivating partnerships and growing businesses.
Overview
12
12
years of professional experience
Work History
Head of School Age Before and After Care
Family Daycare Services
02.2024 - Current
- Ensure safety and well-being of children, enhancing their development and engagement.
- Collaborate with parents and staff to tailor programs, addressing children's unique needs.
- Foster inclusive environments for children with disabilities, promoting active participation.
- Develop and implement programs based on children's interests, ensuring holistic growth.
- Maintain open communication with teachers, supporting consistent and effective care.
- Foster a nurturing environment for school-age children, collaborating with families to address individual needs and promote holistic development.
- Evaluate children's abilities and interests, implementing tailored programs to enhance learning outcomes and social skills development.
- Build strong partnerships with co-workers, management, and families to ensure cohesive support for children's growth and well-being.
- Maintain comprehensive records of children's progress, ensuring accurate documentation for effective communication with parents and staff.
- Spearheaded innovative programs for school-age children, resulting in improved engagement and academic performance across diverse learning needs.
- Implemented data-driven assessment methods to track children's progress, enabling personalized learning strategies and measurable growth outcomes.
- Pioneered holistic before and after school programs, integrating academic support, social skills development, and creative activities for well-rounded growth.
Warehouse Worker
FedEx
09.2024 - 01.2025
- Consistently lifted materials weighing as much as 50 pounds.
- Loaded, unloaded, and moved material to and from storage and production areas.
- Assisted in receiving, stocking and distribution of merchandise.
- Successfully navigated large shipments of materials through tight spaces and busy facilities.
- Helped train new employees in safe practices and warehouse procedures.
- Managed warehouse operations and verified proper shipment procedures.
- Verified quantity and description of materials received by checking merchandise against packing list.
- Used handheld scanners to efficiently track and maneuver freight throughout distribution network.
- Maintained clean, orderly work environment free of hazards.
- Shipped material and performed boxing, packing, labeling, and preparation of related documents.
- Moved furniture and boxes using utility dolly and truck ramp.
- Unpacked and repacked items in different quantities and configurations for shipment.
- Strapped items down over protective padding to secure throughout transportation.
- Used machinery and equipment such as box cutters, shrink-wrap guns and electric pallet jacks.
Call Center Agent
DRIASI
05.2021 - 09.2024
- Remote, inbound call center; assisting clients with financial needs such as banking/credit issues and life insurance.
- Managed inbound calls, addressing financial inquiries and facilitating interdepartmental connections, enhancing client satisfaction and operational efficiency.
- Analyzed client needs, providing tailored solutions for banking, credit, and life insurance issues, while expertly navigating complex conference calls.
- Streamlined call routing processes, significantly reducing wait times and improving overall customer experience in a fast-paced remote environment.
- Fostered seamless communication between departments, ensuring comprehensive client support and promoting cross-functional teamwork.
Shelf Stocker
Danforth Food Market
01.2023 - 01.2024
- Unloaded arriving product stock and moved to store display areas.
- Helped customers locate desired items and transfer oversized items to vehicles.
- Answered customer questions and provided detailed product information.
- Checked and pulled defective or expired products from shelves.
Volunteer
Voice for Deaf and Hard of Hearing Association
01.2017 - 01.2024
- Supported engaging, fun, and smooth-running events by helping with organization and planning.
- Assisted with special events and programs.
- Maintained clean, neat, and operational facilities to serve program needs.
- Communicated with staff members to stay informed about volunteer opportunities and events.
- Represented organization positively and professionally while providing community with much-needed services.
- Led group discussions and activities to meet different community needs.
- Maintained internal database of service workers, participants, activities and other relevant details.
- Helped clients navigate social services system and access needed resources.
RECE
Brightpath Child Care/Pathway Child Care center
06.2022 - 09.2023
- Developed safe, nurturing environments for children, fostering growth and learning.
- Collaborated with parents and staff to track and enhance children's progress.
- Built strong relationships with colleagues and families to support child development.
- Engaged children with disabilities through tailored activities.
- Planned programs aligning with children's interests for optimal engagement.
- Designed creative, age-appropriate programs aligned with children's interests, resulting in increased engagement and accelerated developmental milestones.
- Facilitated open communication channels with parents and staff, enhancing child progress tracking and enabling tailored support strategies.
- Maintained meticulous documentation of children's progress, enabling data-driven decisions for individualized care and education plans.
- Pioneered inclusive programs for children with disabilities, enhancing their engagement and developmental progress through tailored activities.
- Fostered strong partnerships with parents and colleagues, creating a supportive network to enhance child development and learning outcomes.
In- Home Babysitting
Family Friends
01.2014 - 01.2022
- Nurtured children's development through engaging activities, homework assistance, and consistent routines, fostering a safe and stimulating environment.
- Implemented structured daily schedules, enhancing children's time management skills and academic performance while maintaining household efficiency.
- Partnered with parents to align childcare strategies, ensuring seamless continuity between family values and daily care practices.
- Meticulously managed children's dietary needs, preparing nutritious meals and snacks while adhering to family preferences and health guidelines.
Mail Clerk
BUCK Canada
09.2021 - 12.2021
- Handled mail distribution, ensuring timely delivery to clients and customers.
- Processed and verified incoming mail, maintaining accurate records.
- Maintained a tidy workspace, promoting efficiency and organization.
- Managed mail distribution, ensuring timely delivery and accurate record-keeping.
- Implemented efficient filing system, reducing processing time and enhancing workflow.
- Streamlined mail sorting process, introducing digital tracking for improved accountability.
- Developed new procedures for handling sensitive documents, enhancing security.
- Coordinated with various departments to optimize mail delivery schedules.
- Fostered positive relationships with external courier services, ensuring smooth operations.
Childcare Assistant
ST. AGNES CHILDCARE CENTRE
06.2019 - 08.2019
- Assisted with the daily routines for children with various needs.
- Implemented age-appropriate learning plans, ensuring adherence to safety protocols and maintaining accurate daily progress reports.
- Partnered with senior staff to create stimulating educational experiences, enhancing children's cognitive and motor skill development.
- Help set up crafts, and running of events, working with children.
- Facilitated inclusive craft activities and events, fostering engagement among children with diverse hearing abilities.
- Energetically supported event setup and execution, creating vibrant experiences for deaf and hard of hearing children.
- Nurtured a welcoming environment during activities, promoting inclusion and self-expression.
- Creatively adapted craft materials and event structures to ensure accessibility for all participants.
Education
Certificate -
Safe Check Learning
Brampton, ON06-2025
Early Childhood Education (ECE) -
01.2020
First Aid & CPR -
Coast To Coast
Brampton, ON02-2025
OSSD (High school diploma) -
St.Roch C.S.S
Brampton, ON06.2018
Skills
- Multi-tasking
- Organization
- Time management
- Sign language
- Flexibility
- Reliability
- Cleanliness
- Teamwork
- Fast learning
- Communication With Families
- Strategic leadership
- Diversity and inclusion
- Staff development
- Facilities management
- Faculty development
- Collaboration
- Classroom management
- Behavioral management
Accomplishments
- Achieved Head of School age by completing tasks with accuracy and efficiency.
- Collaborated with team of 12+ in the development of ECE.
Additional Information - Professional Membership
Colleges Of ECE, Good standing member of College of ECE
CUST
Title: Early Childhood Educator
Hobbies and Interests
- Music
- Art
- Working Out
- RECE Open Seminars
- Cooking
- Makeup
- Long walks
Timeline
Warehouse Worker
FedEx
09.2024 - 01.2025
Head of School Age Before and After Care
Family Daycare Services
02.2024 - Current
Shelf Stocker
Danforth Food Market
01.2023 - 01.2024
RECE
Brightpath Child Care/Pathway Child Care center
06.2022 - 09.2023
Mail Clerk
BUCK Canada
09.2021 - 12.2021
Call Center Agent
DRIASI
05.2021 - 09.2024
Childcare Assistant
ST. AGNES CHILDCARE CENTRE
06.2019 - 08.2019
Volunteer
Voice for Deaf and Hard of Hearing Association
01.2017 - 01.2024
In- Home Babysitting
Family Friends
01.2014 - 01.2022
Certificate -
Safe Check Learning
Early Childhood Education (ECE) -
First Aid & CPR -
Coast To Coast
OSSD (High school diploma) -
St.Roch C.S.S
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