Breann Hoover
Winnipeg,MB
Overview
27
27
years of professional experience
Work History
Trade Permit Clerk
City of Winnipeg
01.2022 - Current
- Provides customer service for the Zoning and Permits Branch by responding to inquiries by telephone, in person and mail.
- Provides clerical support to the branch by handling requests for information and direction.
- Processing trade permits through to issuance and answering related questions for both contractors and homeowners.
- Has a working knowledge of the City of Winnipeg departments and their responsibilities.
- Assisted customer in finding information and direction for their projections.
- Following up with customers on outstanding fees and permits on hold to ensure that customer files show progression.
- Programs used: Microsoft word, Excel, Outlook, Amanda7, iview, Peoplesoft, Internet Browser based software.
311 Customer Service Representative
The City of Winnipeg
01.2009 - 01.2022
- Supervisory Duties - Mentoring and assisting CSR's with difficult questions and calls.
- Taking escalated calls.
- Assisting new CSR's by mentoring them as they transition from training to becoming independent on the call floor.
- Respond to inbound inquiries for non-emergency City services.
- Process service requests on behalf of City of Winnipeg residents.
Central Station Operator
Protelec Alarms
01.2008 - 01.2009
- Monitored commercial, ULC and residential fire/burglary and supervisory security systems.
- Answered inbound phone calls related to data entry, service calls, signal read backs and general inquiries.
- Monitored checkmate alarms. (Checkmate program is for employees that work alone).
NCR Service Dispatcher
NCR
01.2005 - 01.2006
- Creating and scheduling service requests coming in from various commercial clients across the USA.
- Dispatching service calls to technicians and ensuring reasonable ETA's.
Sales Associate
Shell Canada
01.2004 - 01.2005
- Training of new staff
- Providing customer service
- Stock and inventory control.
- Book Keeping
Various Clerical and Light Industrial Duties
Kelly Services
01.2002 - 01.2005
- Manitoba Public Insurance
- Xerox Canada
- Investors Group
Seasonal Staff
Canada Revenue Agency
01.1998 - 01.2005
- Reviewed work that new students completed and provided feedback.
- Data Entry
- Preparing letters and documents for taxpayers.
- Updating records of taxpayers.
Education
Bachelor of Arts -
University of Winnipeg
Winnipeg, MBHigh School Diploma -
Miles MacDonnell Collegiate
Winnipeg, MB01-2001
Timeline
Trade Permit Clerk
City of Winnipeg
01.2022 - Current
311 Customer Service Representative
The City of Winnipeg
01.2009 - 01.2022
Central Station Operator
Protelec Alarms
01.2008 - 01.2009
NCR Service Dispatcher
NCR
01.2005 - 01.2006
Sales Associate
Shell Canada
01.2004 - 01.2005
Various Clerical and Light Industrial Duties
Kelly Services
01.2002 - 01.2005
Seasonal Staff
Canada Revenue Agency
01.1998 - 01.2005
Bachelor of Arts -
University of Winnipeg
High School Diploma -
Miles MacDonnell Collegiate
Similar Profiles
Eden FriedrichEden Friedrich
Utility 3/Lead Hand at City of WinnipegUtility 3/Lead Hand at City of Winnipeg
Michael BoutrosMichael Boutros
Recreation Technician at City Of WinnipegRecreation Technician at City Of Winnipeg
Gregory AtamanchukGregory Atamanchuk
Transit Bus Operator at City of WinnipegTransit Bus Operator at City of Winnipeg
JEREMY ROBSONJEREMY ROBSON
Senior Pipe Layer at City Of WinnipegSenior Pipe Layer at City Of Winnipeg
Nicholas SattlerNicholas Sattler
Folder Operator at Premier PrintingFolder Operator at Premier Printing