Breann Hoover
Winnipeg,MB
Overview
27
27
years of professional experience
Work History
Trade Permit Clerk
City of Winnipeg
Winnipeg, MB
01.2022 - Current
- Provides customer service for the Zoning and Permits Branch by responding to inquiries by telephone, in person and mail.
- Provides clerical support to the branch by handling requests for information and direction.
- Processing trade permits through to issuance and answering related questions for both contractors and homeowners.
- Has a working knowledge of the City of Winnipeg departments and their responsibilities.
- Assisted customer in finding information and direction for their projections.
- Following up with customers on outstanding fees and permits on hold to ensure that customer files show progression.
- Programs used: Microsoft word, Excel, Outlook, Amanda7, iview, Peoplesoft, Internet Browser based software.
311 Customer Service Representative
The City of Winnipeg
Winnipeg, MB
01.2009 - 01.2022
- Supervisory Duties - Mentoring and assisting CSR's with difficult questions and calls.
- Taking escalated calls.
- Assisting new CSR's by mentoring them as they transition from training to becoming independent on the call floor.
- Respond to inbound inquiries for non-emergency City services.
- Process service requests on behalf of City of Winnipeg residents.
Central Station Operator
Protelec Alarms
Winnipeg, MB
01.2008 - 01.2009
- Monitored commercial, ULC and residential fire/burglary and supervisory security systems.
- Answered inbound phone calls related to data entry, service calls, signal read backs and general inquiries.
- Monitored checkmate alarms. (Checkmate program is for employees that work alone).
NCR Service Dispatcher
NCR
Winnipeg, MB
01.2005 - 01.2006
- Creating and scheduling service requests coming in from various commercial clients across the USA.
- Dispatching service calls to technicians and ensuring reasonable ETA's.
Sales Associate
Shell Canada
Winnpeg, MB
01.2004 - 01.2005
- Training of new staff
- Providing customer service
- Stock and inventory control.
- Book Keeping
Various Clerical and Light Industrial Duties
Kelly Services
Winnipeg, MB
01.2002 - 01.2005
- Manitoba Public Insurance
- Xerox Canada
- Investors Group
Seasonal Staff
Canada Revenue Agency
Winnipeg, MB
01.1998 - 01.2005
- Reviewed work that new students completed and provided feedback.
- Data Entry
- Preparing letters and documents for taxpayers.
- Updating records of taxpayers.
Education
Bachelor of Arts -
University of Winnipeg
Winnipeg, MBHigh School Diploma -
Miles MacDonnell Collegiate
Winnipeg, MB01-2001
Timeline
Trade Permit Clerk
City of Winnipeg
01.2022 - Current
311 Customer Service Representative
The City of Winnipeg
01.2009 - 01.2022
Central Station Operator
Protelec Alarms
01.2008 - 01.2009
NCR Service Dispatcher
NCR
01.2005 - 01.2006
Sales Associate
Shell Canada
01.2004 - 01.2005
Various Clerical and Light Industrial Duties
Kelly Services
01.2002 - 01.2005
Seasonal Staff
Canada Revenue Agency
01.1998 - 01.2005
Bachelor of Arts -
University of Winnipeg
High School Diploma -
Miles MacDonnell Collegiate