Breann Hardowa
Surrey,BC
Summary
Hard-working and adaptable Team Leader with 10 years of experience skilled in business practices with top-notch mentoring skills. Excellent written and verbal communication techniques, effective time management skills. Devoted work ethic and leadership to influence team building. Dedicated to ensuring customer satisfaction by remaining accessible and friendly. Exceptional interpersonal and team building skills with an aptitude for building rapport with a diverse range of customers, managers, and colleagues; talent for quickly resolving issues prior to escalation. skilled at anticipating, identifying and fulfilling guest/costumer/client needs and clarifying special requests. successful multitasking while remaining professional and courteous in fast-paced environments.
Overview
10
10
years of professional experience
1
1
Certification
Work History
Support Worker
Sienna Living
12.2020 - 10.2024
- Provided emotional and practical support to vulnerable adults.
- Organised leisure activities for clients in the community.
- Accompanied clients to medical appointments and assisted them with their daily needs.
- Encouraging and supporting the development of personal skills through hobbies and interests.
- Helped clients develop independent living skills, such as budgeting, cooking and cleaning.
- Monitored client wellbeing and reported any changes or concerns to relevant staff members.
- Attended regular reviews of service user's care plans to ensure the best outcomes for each individual.
- Teaching life skills, such as shopping, using public transport and paying for bills.
- Working with other healthcare professionals to ensure that all care needs meet the highest possible standards.
Team Leader
Primetime Promotions
01.2017 - 09.2020
- Organized team meetings and coordinated with departments of corporation to help with communication, team building and morale
- Documented and implemented changes to policies and ensure corporate privacy by keeping policy notebooks up to date and relevant
- Mentored and motivated team to continue education and career development by offering classes and programs free of charge to employees
- Responsible for assisting with budget development and monthly reports for department
- Maximized department efficiency by streamlining documentation procedures to ensure completion of paperwork to meet quarterly deadlines
- Trained and oriented new employees and followed them throughout their trial period with the company to ensure success in their new role
- Coordinated team activities and delegated tasks to ensure efficient completion of projects.
- Developed strategies for problem solving and conflict resolution among team members.
Server
Greek Islands
01.2015 - 12.2017
- Consistently achieved the highest guest check averages among all full-time servers through suggestive selling and lunch, dinner-to-go orders
- Informally recognized as lead Server with responsibility for overseeing opening / closing and coaching and mentoring new servers regarding menu items, company policies and procedures
- Frequently assisted colleagues during rush periods to foster / promote teamwork while providing exceptional service and guest dining experience
- Collaborated in creating attractive front-of-house displays to market new products
- Won sales contest that produced a 12% increase in total monthly sales
Education
Personal Training/ Nutrition Degree - Personal Training & Nutrition
Infofit College
Vancouver, BC05-2024
Graduated -
Centre High
Edmonton, Alberta01.2011
Skills
- Life Skills Development
- Daily living support
- Mental health assistance
- Emotional Support
- Skill Development
- Recreational Activities
- Personal care assistance
- First-aid and CPR
- Mobility support
- Personal errands
Certification
Serving it Right Certificate
References
Excellent References Available Upon Request
Personal Information
Hobbies: Red Cross Donor and volunteer, Volunteer yearly at local YMCA to work with children, Active member of The Steve Nash corporation
Timeline
Support Worker
Sienna Living
12.2020 - 10.2024
Team Leader
Primetime Promotions
01.2017 - 09.2020
Server
Greek Islands
01.2015 - 12.2017
Personal Training/ Nutrition Degree - Personal Training & Nutrition
Infofit College
Graduated -
Centre High