Breanah Davis
Sacramento
Summary
Healthcare Administrator with proven to deliver exemplary level of healthcare service delivery to patients. Coordinate admission and discharge of patients. Plan and implement strategies for developing improved health care management. Proven problem solver and excellent communicator. Strong organizational skills, superb understanding of data collection and performance metrics. Recognized for staff development leading to high performing teams.
Overview
5
5
years of professional experience
Work History
Referral Coordinator
Sacramento County Health Center
08.2023 - 02.2024
- Scheduled appointments with specialists on behalf of clients.
- Demonstrated strong attention to detail and organizational skills in managing a high volume of referrals while maintaining exceptional levels of patient care.
- Maintained a high level of accuracy in referral documentation, ensuring smooth transitions between healthcare providers.
- Processed referral requests from patients, doctors and other health care professionals.
- Called insurance companies to get precertification and other benefits information on behalf of patients.
- Served as a liaison between primary care physicians, specialists, and patients to ensure timely access to needed services.
Patient Registration Representative/COVID-19 Tester
Vestra Labs Inc.
07.2019 - 04.2023
- Verified insurance coverage to confirm patient coverage for necessary medical services.
- Gathered demographic and insurance information to register patients for medical appointments.
- Imaged and scanned patient and registration documentation into electronic patient records.
- Demonstrated adaptability in handling high-volume periods while maintaining a calm demeanor, resulting in efficient service delivery during peak hours.
- Followed up on missed appointments with patients to reschedule and promote continuity of care.
- Enhanced testing accuracy by following strict procedures and utilizing proper equipment for COVID-19 testing.
- Provided emotional support to anxious patients awaiting test results, fostering a compassionate environment during an uncertain time.
- Improved patient experience by providing clear instructions on self-administered tests, ensuring accurate results with minimal discomfort.
Customer Service Representative
Covered California
05.2019 - 12.2021
- Handled customer inquiries and suggestions courteously and professionally.
- Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
- Actively listened to customers, handled concerns quickly and escalated major issues to supervisor.
- Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
- Streamlined appointment scheduling for better time management, resulting in decreased wait times and increased patient satisfaction.
- Maintained confidentiality of patient data and condition to safeguard health information.
- Navigated multiple software programs effectively to manage patient data and communicate with other departments within the organization.
Education
Medical Assistant Certificate - Medical Assisting
Mission Language Vocational School
San Francisco, CA11.2019
High School Diploma -
Rio Cazadero High School
Sacramento, CA11.2015
Skills
- Pre-authorizations
- Insurance Verification
- Multi-line phone proficiency
- Data entry proficiency
- Organizational abilities
- Medical terminology knowledge
- Software Knowledge
Timeline
Referral Coordinator
Sacramento County Health Center
08.2023 - 02.2024
Patient Registration Representative/COVID-19 Tester
Vestra Labs Inc.
07.2019 - 04.2023
Customer Service Representative
Covered California
05.2019 - 12.2021
Medical Assistant Certificate - Medical Assisting
Mission Language Vocational School
High School Diploma -
Rio Cazadero High School
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