Breana Van Dyk
Hamilton,Ontario
Summary
Knowledgeable and dedicated client service professional with 10+ years experience in assistance dog industry. Solid team player with positive demeanor. Motivated to maintain customer satisfaction and contribute to organization's strategic goals to improve the client experience.
Overview
19
19
years of professional experience
Work History
Client Services Representative
Lions Foundation Of Canada Dog Guides
02.2021 - Current
- Delivered exceptional client service by leveraging extensive knowledge of both the organization, accessibility legislation and the organization, accessibility legislation and assistance dog industry.
- Trained four Client Services team members, sharing best practices and industry insights
- Developed highly empathetic client relationships and earned reputation for exceeding customer service standard goals.
- Made improvements to procedures and documents to ensure both a streamlined process and accessibility for clients.
- Improved collaboration between other departments by aligning goals and increasing communication
- Maintained and managed client files and databases.
- Developed and implemented customer satisfaction surveys to measure customer service quality.
Client Services & Accounting Assistant
Lions Foundation Of Canada Dog Guides
02.2016 - 02.2021
- Enhanced client satisfaction by providing accurate information in a timely and professional manner.
- Streamlined processes for efficient client communication and logistics planning.
- Onboarded and trained new team members and volunteers
- Developed relationships with government entities to ensure working teams had access to government supports available to them.
- Streamlined accounting processes by implementing efficient organizational systems and procedures.
- Increased Gift Shop sales by implementing effective merchandising and marketing strategies.
Volunteer Coordinator
National Service Dogs
01.2013 - 06.2015
- Managed various volunteer programs with 200+ volunteers.
- Implemented a robust tracking system to monitor volunteer hours and track overall impact of their efforts on organizational goals.
- Coordinated large-scale events involving multiple teams of volunteers, resulting in successful fundraisers and community outreach initiatives.
- Took initiative to work with and support other departments through dog training, data entry, and client communication.
General Labourer
Schuurman's Greenhouses
06.2005 - 12.2012
- Demonstrated strong work ethic, completing physically demanding tasks under varying conditions.
- Enhanced team morale through positive attitude and mutual support
Education
High School Diploma -
Rehoboth Christian School
Copetown, ON06.2010
Skills
- Strong Empathy
- Communication
- Critical Thinking
- Detail-oriented
- Strong work ethic
- Active listening
Languages
English
Native or Bilingual
Timeline
Client Services Representative
Lions Foundation Of Canada Dog Guides
02.2021 - Current
Client Services & Accounting Assistant
Lions Foundation Of Canada Dog Guides
02.2016 - 02.2021
Volunteer Coordinator
National Service Dogs
01.2013 - 06.2015
General Labourer
Schuurman's Greenhouses
06.2005 - 12.2012
High School Diploma -
Rehoboth Christian School
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