Breana Biggi
Fairfield
Summary
Resourceful Purchasing Agent with background in managing procurement processes, supplier relationships, invoice/billing, and expert customer service. Excel in critical thinking, problem-solving, and communication, ensuring smooth procurement processes. Proficient in Microsoft 365 and various purchasing software programs.
Overview
11
11
years of professional experience
Work History
Purchasing Agent
BradyPLUS
Fairfield, CA
10.2022 - Current
- Managed supplier relationships to ensure timely delivery of materials.
- Monitored inventory levels to prevent stockouts and overstock situations.
- Maintained inventory service level of +96% and an average of 5 turns per year
- Created purchase orders to monitor stock levels, verify purchase requisitions, and expedite customer orders.
- Identified potential supply chain risks and developed contingency plans to mitigate delays and product disruption
- Maintained consistent email communication with stores and suppliers to confirm and track orders and verify price revisions on purchase orders.
Customer Service Representative
Cole Supply
Fairfield, CA
08.2015 - 10.2021
- Resolved customer inquiries and issues through effective communication and problem-solving techniques.
- Processed average of 50+ orders per day and managed returns efficiently to enhance customer satisfaction.
- Facilitated team training on best practices and software use.
- Led initiatives to optimize call handling procedures, resulting in reduced wait times for customers and even work distribution among team
- Investigated and resolved accounting, service and delivery concerns.
Education
Bachelor of Science - Liberal Studies
California State University, Sacramento
Sacramento, CASkills
- Order tracking
- Inventory management
- Invoicing and billing
- Microsoft 365 proficiency
- Strong written and verbal communication skills
- Effective multitasking and time management skills
Languages
English
Native or Bilingual
French
Limited Working
Timeline
Purchasing Agent
BradyPLUS
10.2022 - Current
Customer Service Representative
Cole Supply
08.2015 - 10.2021
Bachelor of Science - Liberal Studies
California State University, Sacramento