Breana Alvarez
Ventura
Summary
Resourceful Customer Service Representative known for high productivity and efficient task completion. Specialized in communication, problem-solving, and time management skills, ensuring smooth operations in customer service environments. Excel in listening, empathy, and patience, which are crucial for addressing customer needs effectively and building positive relationships. Customer-focused professional with a background in customer service roles. Known for providing top-notch client support while maintaining high levels of customer satisfaction. Proven track record of consistently improving operational processes to enhance the overall customer experience.
Overview
1
1
year of post-secondary education
9
9
years of professional experience
Work History
Customer Service Representative
ACE Cash Express Inc.
Ventura
06.2021 - 09.2024
- Provided exceptional customer support for financial services and products.
- Handled cash transactions accurately and efficiently during busy hours.
- Resolved customer inquiries and complaints through effective communication.
- Answered customer inquiries and provided accurate information regarding products and services.
Cashier
Sam’s Club
Ventura
02.2018 - 03.2019
- Processed customer transactions efficiently and accurately at Sam's Club.
- Assisted customers with product inquiries and locating items in the store.
- Handled cash, credit, and digital payments using point-of-sale systems.
- Maintained cleanliness and organization of the checkout area to enhance customer experience.
- Worked closely with front-end staff to assist customers.
Customer Service Cashier
Walmart
Ventura
02.2016 - 01.2018
- Processed customer transactions using point-of-sale systems efficiently.
- Assisted customers with inquiries and provided product information.
- Maintained accurate cash drawer and balanced daily transactions.
- Handled returns and exchanges while following company policies.
- Managed inventory restocking and organized product displays effectively.
- Trained new cashiers on procedures and customer service standards.
Education
Dental Asisstant - Dental
Charter College
Oxnard, CA 08.2016 - 06.2017
Buena High School
Ventura, CASkills
- Cash handling
- Customer support
- Complaint resolution
- Problem solving
- Effective communication
- Team collaboration
- Time management
- Strong teamwork
- Assertiveness
- Multitasking and organization
- Positive and professional
- Customer relationship management
Languages
Spanish
Professional
Timeline
Customer Service Representative
ACE Cash Express Inc.
06.2021 - 09.2024
Cashier
Sam’s Club
02.2018 - 03.2019
Dental Asisstant - Dental
Charter College
08.2016 - 06.2017
Customer Service Cashier
Walmart
02.2016 - 01.2018
Buena High School