Summary
Overview
Work History
Education
Languages
Timeline
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Brea Mills

Lindsay

Summary

Dedicated and results-driven customer service leader with over 11 years of experience, including 11 years in a supervisory role. Proven ability to manage and motivate teams, oversee daily operations, and ensure exceptional customer service standards. Skilled in conflict resolution, performance coaching, and process improvement to drive both customer satisfaction and team productivity. Adept at handling high-volume customer inquiries while maintaining a positive, solution-focused approach. Strong communicator with a commitment to fostering a collaborative and efficient work environment. Seeking to leverage leadership skills and customer service expertise to contribute to a dynamic team in a supervisory capacity.

Overview

10
10
years of professional experience

Work History

Photographer

Self-employeed
04.2020 - 07.2024
  • Digitally edited photos to enhance appearance.
  • Delivered high-quality images under tight deadlines, demonstrating strong time management skills.
  • Edited, toned, captioned, and uploaded photographs for publication.
  • Planned and prepared for on-location and studio shoots.
  • Developed strong relationships with clients through clear communication and professionalism.
  • Scheduled and booked locations for photo shoots, working collaboratively with clients and contacts.
  • Managed multiple projects simultaneously by prioritizing deadlines and maintaining excellent organization.
  • Assisted clients in selecting poses, wardrobe and backgrounds to photograph different looks, concepts and locations.
  • Conducted detailed pre-shoot consultations to understand client needs, leading to highly personalized and satisfactory outcomes.

Cashier

Loblaws
06.2018 - 11.2019
  • Operated cash register for cash, check, and credit card transactions with excellent accuracy levels.
  • Maintained a balanced cash drawer, ensuring accurate accounting at the end of each shift.
  • Assisted customers with returns, refunds and resolving transaction issues.
  • Provided backup support for other departments when needed, showcasing versatility within the retail environment.
  • Ensured compliance with company policies and procedures while processing transactions efficiently.
  • Enhanced shopping experience, provided product information and location assistance.

Housekeeping Department Supervisor

Eganridge Inn and Spa
04.2016 - 02.2018
  • Improved department efficiency by overseeing daily operations and coordinating team efforts.
  • Supervised staff to ensure adherence to company policies and quality standards.
  • Ensured customer satisfaction by resolving complaints and addressing inquiries promptly.
  • Fostered a positive work environment, encouraging collaboration and employee engagement.
  • Trained new hires to integrate seamlessly into the team and understand job responsibilities.
  • Managed team of employees, delegated tasks and held each employee accountable for completing assignments.

Events Server

Eganridge Inn and Spa
04.2016 - 02.2018
  • Worked closely with fellow servers to coordinate efforts during busy periods, promoting teamwork and efficient service.
  • Provided friendly, courteous service to create memorable moments for guests.
  • Served appetizers, delivered entrees, and refilled beverages for banquet guests.
  • Adapted to diverse event types, customizing service approach for weddings, corporate functions, and social gatherings.
  • Exhibited strong multitasking abilities by managing multiple guest requests simultaneously without sacrificing quality or attention to detail.
  • Monitored dietary restrictions and served guests with special needs.
  • Ensured proper sanitation practices were followed throughout event spaces before, during, and after events.
  • Collaborated with kitchen staff to ensure special dietary requests were accommodated, resulting in positive feedback from guests.
  • Maintained a professional appearance and demeanor at all times, reflecting positively on the event venue and company as a whole.

Supervisor

Tim Hortons
12.2014 - 12.2015
  • Oversaw daily operations of the department, ensuring smooth workflow and timely completion of tasks.
  • Applied strong leadership talents and problem-solving skills to maintain team efficiency and organize workflows.
  • Improved customer satisfaction with timely response to inquiries, addressing concerns, and finding effective solutions.
  • Increased team productivity by implementing efficient workflows and setting clear expectations for staff members.
  • Implemented safety protocols to minimize workplace accidents and maintain compliance with industry standards.

Supervisor

Tim Hortons
04.2014 - 12.2014
  • Oversaw daily operations of the department, ensuring smooth workflow and timely completion of tasks.
  • Applied strong leadership talents and problem-solving skills to maintain team efficiency and organize workflows.
  • Improved customer satisfaction with timely response to inquiries, addressing concerns, and finding effective solutions.
  • Increased team productivity by implementing efficient workflows and setting clear expectations for staff members.
  • Implemented safety protocols to minimize workplace accidents and maintain compliance with industry standards.

Education

No Degree - Early Childhood Education

Durham College
Oshawa, ON
06-2026

High School Diploma -

Lindsay Adult Education
Lindsay, ON
06-2024

Languages

English

Timeline

Photographer

Self-employeed
04.2020 - 07.2024

Cashier

Loblaws
06.2018 - 11.2019

Housekeeping Department Supervisor

Eganridge Inn and Spa
04.2016 - 02.2018

Events Server

Eganridge Inn and Spa
04.2016 - 02.2018

Supervisor

Tim Hortons
12.2014 - 12.2015

Supervisor

Tim Hortons
04.2014 - 12.2014

No Degree - Early Childhood Education

Durham College

High School Diploma -

Lindsay Adult Education

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Brea Mills