Summary
Overview
Work History
Education
Skills
Languages
Timeline
Generic

Bre Sousa

Winnipeg,MB

Summary

Driven professional with a proven track record at the City Of Winnipeg, excelling in customer service and incident reporting. Demonstrated ability to enhance team dynamics and solve problems efficiently, backed by strong organizational skills and a commitment to maintaining safety and service quality. Achieved significant improvements in service delivery through effective communication and meticulous attention to detail.

Experienced candidate with passion for verifying safety and security of all individuals within area of responsibility. Hardworking individual with excellent eye for detail and in-depth knowledge of emergency situation protocols and procedures. Natural problem-solver with keen ability to relate to people of all ages and backgrounds. Committed to ensuring customer satisfaction by providing exceptional service and unmatched support. Proficient in utilizing customer service best practices and adept at exploring different solutions to address customer needs effectively.

Overview

6
6
years of professional experience

Work History

Instructor Guard Head

City Of Winnipeg
01.2024 - Current
  • Enhanced customer satisfaction by resolving disputes promptly, maintaining open lines of communication, and ensuring high-quality service delivery.
  • Accomplished multiple tasks within established timeframes.
  • Answered multi-line phone system, routing calls, delivering messages to staff and greeting visitors.
  • Maintained confidentiality of sensitive information by adhering to strict privacy policies and implementing secure filing systems.
  • Delivered excellent customer service through prompt responses to client inquiries, addressing concerns effectively, and building strong relationships.
  • Ensured accurate record-keeping with diligent data entry and database management for vital company information.

Instructor Guard

City Of Winnipeg
09.2018 - 01.2024
  • Built trusting relationships with coworkers that fostered a supportive team dynamic leading to successful problem-solving efforts during challenging situations.
  • Maintained up-to-date knowledge of industry standards through participation in professional development opportunities such as conferences or workshops.
  • Actively participated in ongoing staff meetings to share ideas and provide input on ways to enhance the overall aquatic program.

Lifeguard

YMCA
07.2018 - 09.2018
  • Learned and maintained proficiency in first responder skills such as First Aid and CPR to offer individuals in distress optimal support.
  • Ensured swimmer safety by vigilantly monitoring pool area and enforcing rules.

Education

High School Diploma -

Dakota Collegiate
Winnipeg, MB
06.2019

Skills

  • Incident Reporting
  • AED Operation
  • Oxygen Administration
  • Teamwork and Collaboration
  • Customer Service
  • Problem-Solving
  • Time Management
  • Attention to Detail
  • Problem-solving abilities
  • Multitasking

Languages

English
Full Professional

Timeline

Instructor Guard Head

City Of Winnipeg
01.2024 - Current

Instructor Guard

City Of Winnipeg
09.2018 - 01.2024

Lifeguard

YMCA
07.2018 - 09.2018

High School Diploma -

Dakota Collegiate
Bre Sousa