Brédynne Charlot
St-Leonard,Canada
Summary
Utilized strong work ethic and discipline to achieve professional goals while embracing flexibility and collaboration in administrative environments.
Overview
5
5
years of professional experience
Work History
Customer Representative Group Benefits
Manulife Insurance
08.2025 - Current
- Answering incoming calls
- Delivered exceptional customer service by addressing inquiries and resolving issues efficiently.
- Managed claims processing tasks, ensuring accuracy and compliance with company policies
- Facilitated communication between clients and underwriting teams to expedite tasks.
- Follow up with teams regarding members requests
- Handled high call volumes efficiently without sacrificing quality of interaction or resolution success rate.
Resolution Agent - Credit Management & Recoveries
Royal Bank of Canada
02.2023 - 07.2025
- Make outbound calls to clients for outstanding debits on their credit or debit accounts
- Negotiate payoff deadlines and payment plan
- Make financial statements for clients to analyse situation
- Handle customers’ questions and complaints
- Comply with requirement when legal actions is unavoidable
- Communicate with other department regarding clients Account Management
Agent Level 3 in Customer Acquisition and Retention
Canadian Imperial Bank of Commerce
01.2022 - 02.2023
- Make new Credit Card applications
- Carry out and propose sales of promotions of the cards
- Cancel Credit Cards
- Convince customers not to give in to competitive offers
- Complete the various requests for payment, balance transfer, PIN reset, combination of different credit cards, product change etc….
- Assist the customer with his online account, online and mobile banking
Financial Services Representative – Telephone Banking
Canadian Imperial Bank of Commerce
02.2021 - 01.2022
- Make new applications of Bank Accounts
- Perform pre-selection for lines of credit, personal loans
- Assist the customer and do troubleshooting for his online and mobile account
- Complete the various payment requests, PIN reset and change of banking product
Retention Agent - Customer Service
ADT by TELUS
09.2020 - 02.2021
- Prepare contracts for updates to alarm systems
- Make attractive offers to the customer to reduce their monthly rate according to their loyalty
- Make verbal contract renewals
- Do everything to retain a client wishing to cancel his services
- Negotiate with customers for better rates, invoices
- Schedule installation appointments, service calls for customers
- Terminate contracts
- Convince customers not to give in to competitive offers
- Having a conversations with clients about their products benefits
Billing Agent - Customer Service
ADT BY TELUS
07.2020 - 09.2020
- Receive and transfer calls to the department concerned
- Respond to various customer requests in invoicing
- Apply credits in the customer's account and follow up with other departments
- Inform the customer of his current account and possibly help the customer to understand certain invoices
- Take payments and update customer banking information
Education
Customer Service Diploma - undefined
Alison Online Learning
01.2020
Logistics & Stock Management - undefined
Craan Learning Center
01.2020
Secretarial Studies - undefined
King Secretarial School
Port-au-Prince, Haïti06.2017
General Studies - High School - undefined
Collège Marie Anne
01.2014
Skills
- Quality assurance
- Product or Service support
- Payment processing
- Customer service excellence
Personal information
Highest diploma you have obtained: DEP/AEC
Languages
French
Professional Working
English
Professional Working
Creole
Native or Bilingual
Timeline
Customer Representative Group Benefits
Manulife Insurance
08.2025 - Current
Resolution Agent - Credit Management & Recoveries
Royal Bank of Canada
02.2023 - 07.2025
Agent Level 3 in Customer Acquisition and Retention
Canadian Imperial Bank of Commerce
01.2022 - 02.2023
Financial Services Representative – Telephone Banking
Canadian Imperial Bank of Commerce
02.2021 - 01.2022
Retention Agent - Customer Service
ADT by TELUS
09.2020 - 02.2021
Billing Agent - Customer Service
ADT BY TELUS
07.2020 - 09.2020
Customer Service Diploma - undefined
Alison Online Learning
Logistics & Stock Management - undefined
Craan Learning Center
Secretarial Studies - undefined
King Secretarial School
General Studies - High School - undefined
Collège Marie Anne