Bárbara Paulina Maureira Linares
Calgary,AB
Summary
Dedicated Customer Service professional with knowledge of service delivery and proven multitasking abilities. Committed to maintaining professional relationships to increase profitability and drive business results. Friendly Agent with proficiency in interacting effectively by chat online and emails with clients of diverse ages, backgrounds and interests. Service-mentality with warm, caring attitude while maintaining efficiency and optimizing revenue. Offering 7 years of experience in Support Areas and Customer Services.
Overview
5
5
years of professional experience
1
1
Certification
Work History
Customer Support Specialist
Uber
08.2023 - 04.2024
- Delivered exceptional customer service experiences by maintaining a positive attitude, active listening skills, and empathetic responses to customer concerns.
- Maintained customer satisfaction with forward-thinking strategies focused on addressing customer needs and resolving concerns.
- Helped large volume of customers every day with positive attitude and focus on customer satisfaction.
- Responded to customer calls and emails to answer questions about products and services.
- Analyzed customer feedback data to identify areas for improvement and recommended appropriate solutions.
Shopper Support Agent
Cornershop
07.2020 - 08.2023
- Reviewed customer orders closely to locate desired items and checked app regularly to identify changes.
- Worked productively with customers to meet order requirements and service expectations.
- Verified each item matched order sheet's description.
- Supported colleagues during peak periods by stepping in to assist with various tasks as needed.
- Provided exceptional customer service through active listening, empathy, and timely problem resolution.
- Noted customer special requests, preferences, and favorite products in CRM to enhance service and build brand loyalty.
Airport Passenger Service Agent
Sky Airline
11.2018 - 03.2020
- Assisted passengers with special needs, providing compassionate care and facilitating smooth travel experiences.
- Cultivated a friendly atmosphere at the gates, greeting passengers warmly upon arrival and departure.
- Collaborated closely with team members to achieve excellence in overall airport operations.
- Managed gate assignments and updated flight information, keeping passengers well-informed of changes in a timely manner.
- Efficiently processed ticket changes during high-pressure situations, ensuring minimal disruption to the overall flow of airport operations.
Education
Master"s Degree - Aerospace Engineering
PRECADET Institute
Santiago De Chile01.2019
Bachelor Of Hospitality And Tourism Management - Tourism And Hospitality
Duoc UC Institute
Santiago De Chile 07.2017
Skills
- Complaint Handling
- Customer Relationship Management (CRM)
- CRM Software
- Live chat support
- Ticket management
- Sales Support
- Customer Response
- Customer Service
Languages
Spanish
Native or Bilingual
English
Professional Working
French
Elementary
Certification
a) Class 6 Dangerous Goods Certificate
b) AIRBUS (319-320-321) Certification and BOEING (737-787-800-900) Certification
d) Passenger and Cargo Dispatch Certificate - DUOC UC
e) Air Cargo Logistics Management Certificate - DUOC UC
Timeline
Customer Support Specialist
Uber
08.2023 - 04.2024
Shopper Support Agent
Cornershop
07.2020 - 08.2023
Airport Passenger Service Agent
Sky Airline
11.2018 - 03.2020
Master"s Degree - Aerospace Engineering
PRECADET Institute
Bachelor Of Hospitality And Tourism Management - Tourism And Hospitality
Duoc UC Institute
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