Bárbara Madriaga Márquez

Participation in pre-production for events of the government, check that everything is stocked before start with the event, then coordinate and manage with the hotel the times and requirements of the participants, check that their Schedule of the day.

In charge of providing, firstly, the Best Guest Experience, in a Luxury Hotel, inside Functions are performed Check In and Check out of each, either in Spanish or English, in addition also the billing of your stay; handle and resolve all your doubts, requests, concerns, complaints, etc. And we were in constant cooperation and communication with the other areas to streamline and provide the best service to guests. Opera, Excel and Word were also handled.

Participation in the hotel opening process, terminated due to contingency at the country level.

In charge of answering emails and calls in English to make reservations and/or help for the guest, help to make schedules of Spa officials, handling group and coordination with the Spa services. Administrative area: filing and sorting guides, inventories, registration of all Spa services, coordination with other areas for program planning.

In charge of documenting and scheduling appointments of the residents to the building manager, as well as giving solutions to their inconveniences and providing solutions to improve the dynamics between all, Be in contact and coordinated with the administration, either to receive a new resident, welcome, show the department and give them the indications of how it works, and then carry out administrative procedures