BRAZEN DEKOK

• Responds to Member / Vendor Partner requests, by email or phone.
• Manages, enters and resolves invoice / credit issues.
• Manages and enters Account Receivables.
• Creates graphics and sends scheduled Member reports.
• Assists in providing BPG website and BPG Portal access to Members.
• Plans and coordinates the largest golf buying show in Canada.
• Performs various other tasks as needed, as a part of a small team.

• Manages inventory and shipment operations.
• Results from last quarter:

- Achieved 30 100% NPS Surveys with customers highlighting the solutions provided for their needs, and personability.

- Introduced 27 new businesses to Apple’s SMB ecosystem.

- Generated 410k in revenue.

• Maintained and updated registration software.
• Created and updated records and files to maintain document compliance.
• Coordinated 'game-day' registration issues.
• Organized permits for field of play/practice.
• Orchestrated and led a campaign to create partnerships with local schools.

• Maintained, ordered and recorded all inventory within the site.
• Managed payroll for employees.
• Built and maintained relationships with the Venues.
• Maintained and updated registration software, scheduling employees to teach classes.
• Collectively taught over 300 children to improve their bike skills.
• Trained and evaluated employees on KPI's and industry best practices.
• Lead the customer service response (in person and on phone) for Pedalheads, emphasizing empathy, problem solving and relationships with customers.

• Coordinated and protected the movements of the United States Ambassador to Canada, coordinating with Chiefs of Departments and other high level Embassy Personnel
• Liaised, online and in person, with Law Enforcement and hotels across Canada, ensuring all information is distributed for streamlined and efficient visits
• Co-created a bodyguarding handbook used to train new hires.
• Trained in a variety of conflict resolution scenarios, prioritizing effective communication solutions.