Dana Braynina
Neuroscience student
Richmond,BC
Summary
Highly motivated university student seeking a part-time or a full-time position in the customer service industry. With over 2 years experience in fast-paced working environments, dedicated to applying the attained skills to help team achieve company goals.
Overview
5
5
years of professional experience
7
7
years of post-secondary education
2
2
Certifications
3
3
Languages
Work History
Babysitter
Marina Makarenko
Richmond, BC
01.2017 - 01.2019
- Responsible for the care of a 1-year-old until he turned preschool age
- Assisted with meal preparation, light housekeeping and laundry to support family with additional chores
- Organized activities for the child’s development (e.g. entry-level writing comprehension, reading, crafts)
- Bathed, dressed, and helped with teeth brushing as part of bedtime preparation
- Changed diapers throughout the day
Barista
Starbucks
Vancouver, BC
06.2019 - 11.2020
- Worked in a fast-paced location in the heart of Downtown Vancouver.
- Used POS system to enter customer's orders and process payments.
- Memorized recipes for specialty coffee beverages and seasonal offerings.
- Trained new employees, sharing knowledge and expertise of coffees, teas, and merchandise.
- Cleaned counters, machines, utensils, seating areas, and bathrooms daily.
- De-escalated conflicts with customers by exuding patience and courtesy.
- Memorized names and preferences of the regular customers to cater to their personal needs.
- Followed the duties of opening and closing shifts.
- Prepared a wide variety of hot and cold beverages and heated up food items.
- Promoted and sold merchandise, such as pre-packaged coffee beans and mugs.
Floral Clerk
Bloomex International
Vancouver, BC
11.2021 - 01.2022
- Created seasonal flower baskets and bouquets for customer's personalized orders.
- Dealt with a high volume of Christmas orders within a short span of time.
- Had to make a minimum of 10-15 baskets per hour in order to meet the daily sales quota.
- Carried boxes of inventory as heavy as 30 lb around the warehouse.
- Stocked shelves with the finalized orders in an organized fashion.
Education
High School Diploma -
Steveston-London Secondary School
Richmond, BC 09.2016 - 09.2018
Psychology
BCIT
Burnaby, BC 09.2018 - 04.2019
General Studies
KPU
Richmond, BC 01.2019 - 07.2020
Bachelor of Science - Behavioural Neuroscience
SFU
Burnaby, BC 09.2020 - Current
Skills
Ability to work effectively with colleagues, collaborate, and contribute to team projects
Ability to analyze problems and identify solutions
Ability to adapt to changing circumstances, learn new skills quickly, and work in a fast-paced environment
Ability to manage multiple concurrent tasks
Ability to work independently and take responsibilities for tasks and projects
Certification
CRC Lifesaving Course Level: Bronze Cross
Accomplishments
School Event Organizer - Moscow, Russia
Sep 2014 - Jun 2016
- Coordinated and performed in plays for younger grades of my school
- Choreographed dance routines for preparation of teams for school-wide dance competition
- Organized pop-up road safety lessons and educational activities to engage children in the learning process
- Managed school radio announcements
WE Day - Vancouver, BC
November 2017
- Sold merchandise during intermissions at Rogers Arena
- Engaged in conversations with customers to highlight the features of the products
- Handling cash and credit card transactions and ensuring that all sales are recorded properly
Cherry Blossom Festival - Richmond, BC
May 3, 2018
- Taught and assisted children in making kites
- General event setup and cleanup
References
Yvonne Thang - Starbucks Manager
CA1402818@starbucks.com
(604) 608-1845
Svetlana Malakhova - Bloomex Manager
(604) 484-9112
Amanda Ward - ME to WE Senior Coordinator
wardamanda@yahoo.com
Marina Makarenko - Babysitting Client
morkosha@gmail.com
(778) 986-2176
Timeline
Floral Clerk
Bloomex International
11.2021 - 01.2022
Bachelor of Science - Behavioural Neuroscience
SFU
09.2020 - Current
Barista
Starbucks
06.2019 - 11.2020
General Studies
KPU
01.2019 - 07.2020
CRC Standard First Aid & CPR C/AED
12-2018
CRC Lifesaving Course Level: Bronze Cross
11-2018
Psychology
BCIT
09.2018 - 04.2019
Babysitter
Marina Makarenko
01.2017 - 01.2019
High School Diploma -
Steveston-London Secondary School
09.2016 - 09.2018