Dana Braynina
Neuroscience student
Richmond,BC
Summary
Highly motivated university student seeking a part-time or a full-time position in the customer service industry. With over 2 years experience in fast-paced working environments, dedicated to applying the attained skills to help team achieve company goals.
Overview
5
5
years of professional experience
7
7
years of post-secondary education
2
2
Certifications
3
3
Languages
Work History
Babysitter
Marina Makarenko
Richmond, BC
01.2017 - 01.2019
- Responsible for the care of a 1-year-old until he turned preschool age
- Assisted with meal preparation, light housekeeping and laundry to support family with additional chores
- Organized activities for the child’s development (e.g. entry-level writing comprehension, reading, crafts)
- Bathed, dressed, and helped with teeth brushing as part of bedtime preparation
- Changed diapers throughout the day
Barista
Starbucks
Vancouver, BC
06.2019 - 11.2020
- Worked in a fast-paced location in the heart of Downtown Vancouver.
- Used POS system to enter customer's orders and process payments.
- Memorized recipes for specialty coffee beverages and seasonal offerings.
- Trained new employees, sharing knowledge and expertise of coffees, teas, and merchandise.
- Cleaned counters, machines, utensils, seating areas, and bathrooms daily.
- De-escalated conflicts with customers by exuding patience and courtesy.
- Memorized names and preferences of the regular customers to cater to their personal needs.
- Followed the duties of opening and closing shifts.
- Prepared a wide variety of hot and cold beverages and heated up food items.
- Promoted and sold merchandise, such as pre-packaged coffee beans and mugs.
Floral Clerk
Bloomex International
Vancouver, BC
11.2021 - 01.2022
- Created seasonal flower baskets and bouquets for customer's personalized orders.
- Dealt with a high volume of Christmas orders within a short span of time.
- Had to make a minimum of 10-15 baskets per hour in order to meet the daily sales quota.
- Carried boxes of inventory as heavy as 30 lb around the warehouse.
- Stocked shelves with the finalized orders in an organized fashion.
Education
High School Diploma -
Steveston-London Secondary School
Richmond, BC 09.2016 - 09.2018
Psychology
BCIT
Burnaby, BC 09.2018 - 04.2019
General Studies
KPU
Richmond, BC 01.2019 - 07.2020
Bachelor of Science - Behavioural Neuroscience
SFU
Burnaby, BC 09.2020 - Current
Skills
Ability to work effectively with colleagues, collaborate, and contribute to team projects
undefinedCertification
CRC Lifesaving Course Level: Bronze Cross
Accomplishments
School Event Organizer - Moscow, Russia
Sep 2014 - Jun 2016
- Coordinated and performed in plays for younger grades of my school
- Choreographed dance routines for preparation of teams for school-wide dance competition
- Organized pop-up road safety lessons and educational activities to engage children in the learning process
- Managed school radio announcements
WE Day - Vancouver, BC
November 2017
- Sold merchandise during intermissions at Rogers Arena
- Engaged in conversations with customers to highlight the features of the products
- Handling cash and credit card transactions and ensuring that all sales are recorded properly
Cherry Blossom Festival - Richmond, BC
May 3, 2018
- Taught and assisted children in making kites
- General event setup and cleanup
References
Yvonne Thang - Starbucks Manager
CA1402818@starbucks.com
(604) 608-1845
Svetlana Malakhova - Bloomex Manager
(604) 484-9112
Amanda Ward - ME to WE Senior Coordinator
wardamanda@yahoo.com
Marina Makarenko - Babysitting Client
morkosha@gmail.com
(778) 986-2176
Timeline
Floral Clerk
Bloomex International
11.2021 - 01.2022
Bachelor of Science - Behavioural Neuroscience
SFU
09.2020 - Current
Barista
Starbucks
06.2019 - 11.2020
General Studies
KPU
01.2019 - 07.2020
CRC Standard First Aid & CPR C/AED
12-2018
CRC Lifesaving Course Level: Bronze Cross
11-2018
Psychology
BCIT
09.2018 - 04.2019
Babysitter
Marina Makarenko
01.2017 - 01.2019
High School Diploma -
Steveston-London Secondary School
09.2016 - 09.2018
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