Braylee Pike-Gilbank

Williams Lake,BC

Summary

Reliable Store Manager with several years in sales and progressive leadership roles. Skilled at coaching and encouraging staff toward advancement by leveraging enthusiastic and supportive attitude. Proactive in addressing operational concerns to streamline processes, boost customer engagement, and leverage substantial marketing prowess to strengthen and expand revenue streams.

Overview

years of professional experience

Work History

Store Manager

Marks

Williams Lake, BC

06.2023 - 04.2025

Used strong issue resolution and communication skills to cultivate and strengthen lasting client relationships.
Resolved customer complaints in a timely manner.
Developed strategies to maximize sales and profitability.
Established store tactics and strategies to achieve operational performance and sales goals.
Monitored progress by establishing plans, budgets and measuring results.
Planned special promotions or discounts based on market trends.
Managed daily banking activities such as deposits and withdrawals.
Identified operational issues and implemented appropriate process improvements to promote workplace safety and productivity.
Recruited, trained and supervised new employees.
Delegated work to staff, setting priorities and goals.
Prepared weekly schedules to verify proper floor coverage within fiscal guidelines.
Evaluated store performance and incorporated feedback to implement improvement plans.
Coordinated and directed activities of businesses or departments concerning production, pricing and sales.
Performed regular price checks to ensure competitive pricing.
Oversaw inventory management through cycle counts, audits and shrinkage control.
Showcased and built visually appealing displays and signs to encourage customers to buy specific products.

Cashier/Production Worker/CDC Ambassador

Value Village

03.2019 - 03.2023

Main cashier
Operated cash register for cash and credit card transactions.
Worked flexible schedule and extra shifts .
Helped customers complete purchases, locate items and join reward programs.
Promoted customer loyalty and consistent sales by delivering friendly service and knowledgeable assistance.
Worked closely with shift manager to solve problems and handle customer concerns.
Maintained secure cash drawers, promptly resolving discrepancies in daily totals.
Replenished sales floor merchandise and organized shelves, racks and bins for optimal appearance.
Mentored new team members on POS system operation, customer service strategies and sales goals.
Maintained current knowledge of store promotions and highlighted sales to customers.
completed customer returns, exchanges, pricing and discounts
PROMOTION 2021 TO CDC AMBASSADOR
Donation center - Team leader
Lifting up to and over 50 lbs
collecting donations
stacking pallets and carts up to 1000 lbs
ensuring weigh stations were in working effect and cart weights were accurately put on paper for daily totals
PROMATED TO PRODUCTION 2022
Gaining experience in ever department of the store
Organized work to meet demanding production goals.
Documented production information via daily system logs and discussed issues with management.
Resolved issues quickly to maintain productivity goals.
Inspected final products to assess compliance with quality standards and established tolerances.
Took on additional shifts during peak work periods to keep projects on schedule.
Unloaded incoming products and moved boxes to staging areas, sorted items and transported to final storage locations.
Demonstrated proper use of equipment to newly hired employees to avoid workplace injuries.
Rolling and sorting clothing racks
Pricing items and tagging
working closely with management to learn and become a production supervisor
SEASONAL PROMOTIONS 2019-2023
Lead Halloween consultant
Lead christmas sorter and hanger

Maid /Assistant Manager

Maid Brigade

05.2012 - 11.2018

Maintained clean and comfortable environments in commercial buildings, construction sites, Fish boats and yacht detailing as a supervisor
PROMOTED TO ASSISTANT MANAGER 2015
Trained new employees on departmental procedures and provided assistance in finding and ordering cleaning supplies.
scheduling
Maintained customer satisfaction with forward-thinking strategies focused on addressing customer needs and resolving concerns.
Accomplished multiple tasks within established timeframes.
Maximized performance by monitoring daily activities and mentoring team members.
Evaluated employees' strengths and assigned tasks based upon experience and training.
Delivered feedback regarding employee performance and training needs.
Recorded inventory sales.
Assessed job applications and hiring
Conducted bi-weekly staff meetings to motivate staff members, address concerns and questions.
Daily customer scheduling and new bookings

Cashier

Wendy's Restaurant

12.2010 - 04.2012

Operated cash register for cash, check and credit card transactions with excellent accuracy levels.
Worked flexible schedule and extra shifts to meet business needs.
Helped prepare food items
Main drive thru cashier
Worked closely with shift manager to solve problems and handle customer concerns.

Education

High School Diploma -

Queen Elizabeth Secondary

Surrey, BC

Skills

Issue Resolution / problem solving
Time Management
works well under pressure
attention to detail / organized
fast learner
great communication skills

hard worker
Sales strategy
Inventory management
Visual merchandising
Team building
KPI tracking

Timeline