Braydon Saunders
Calgary,AB
Summary
Energetic and reliable individual with strong interpersonal and organizational skills. Well practiced in customer service principles and confident handling various tasks efficiently and with positive attitude. Committed to creating a welcoming environment and ensuring exceptional service.
Overview
8
8
years of professional experience
1
1
Certification
Work History
Aquatic Lead Attendant
City of Calgary
09.2022 - Current
- Participated in team meetings to discuss areas of improvement, contributing valuable feedback for ongoing success.
- Performed routine maintenance tasks on facility equipment, prolonging its lifespan and ensuring reliable performance.
- Resolved guest complaints and feedback, fostering positive customer relationships and repeat business.
- Managed and supervised staff to ensure daily goals and tasks were completed.
- Handled escalated issues professionally by negotiating resolutions that satisfied both the customer concerns and company policies.
- Managed staff schedules efficiently, optimizing coverage during peak hours while minimizing labor costs.
- Assisted in developing emergency action plans for various aquatic facilities, ensuring preparedness for any situation.
- Programmed and supervised aquatic courses and activities.
Lifeguard
City of Calgary
11.2017 - Current
- Assisted swimmers in distress using appropriate rescue techniques.
- Responded to emergency situations in a timely, efficient manner.
- Provided friendly customer service to guests and addressed concerns.
- Monitored safety of guests in and around swimming pool.
- Completed program registrations and sales of various passes and admissions at the front counter.
- Maintained a clean and safe facility, performing necessary cleaning tasks on a daily basis.
- Completed daily pool maintenance duties by checking chlorine levels, pH levels and other water chemistry.
Swim Instructor
City of Calgary
11.2017 - 03.2020
- Taught daily swim instruction to students varying in ages and skill levels.
- Promoted a fun learning environment through engaging activities and games designed to reinforce essential swimming skills.
- Provided positive reinforcement and motivation to increase student confidence and performance.
- Adapted teaching techniques to different learning styles.
- Communicated clearly and positively with parents to ensure expectations were met and exceeded.
- Developed and implemented lesson plans based on individual student needs.
- Collaborated with other instructors to develop innovative teaching methods for improved student outcomes.
- Mentored and trained new swim instructors on best practices.
Sales Associate
SportChek
05.2017 - 01.2019
- Organized racks and shelves to maintain store visual appeal, engage customers, and promote specific merchandise.
- Helped customers locate products and checked store system for merchandise at other sites.
- Answered customer questions about sizing, accessories, and merchandise care.
- Solved customer challenges by offering relevant products and services.
- Educated clients on current promotional offerings and products using persuasive sales tactics.
- Collaborated with team members to achieve monthly sales targets.
- Provided training to new staff on sales techniques and store procedures, ensuring consistent customer service experience.
Education
BBA - Recreation Management
College of The Rockies
Cranbrook, BC04-2028
Skills
- Leadership
- Problem-solving
- Time management
- Decision-making
- Conflict resolution
- Staff management
- Effective communication
- Adaptability
Certification
- Intermediate First Aid
- CPR/AED Level C
- National Lifeguard
- Swim for Life Instructor/Examiner
- Lifesaving CPR Instructor/Examiner
- Community official
- Lifesaving Sport Coach 1
- Pool Operator 1 and 2
Timeline
Aquatic Lead Attendant
City of Calgary
09.2022 - Current
Lifeguard
City of Calgary
11.2017 - Current
Swim Instructor
City of Calgary
11.2017 - 03.2020
Sales Associate
SportChek
05.2017 - 01.2019
- Intermediate First Aid
- CPR/AED Level C
- National Lifeguard
- Swim for Life Instructor/Examiner
- Lifesaving CPR Instructor/Examiner
- Community official
- Lifesaving Sport Coach 1
- Pool Operator 1 and 2
BBA - Recreation Management
College of The Rockies
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