Brayden Hutchison
Langford,BC
Summary
Hardworking employee with customer service, multitasking and time management abilities. I am a technology and computer enthusiast, I have been working in a customer service environment for 3 years, answering phone calls, helping customers with all their needs, as well as fulfilling supply orders and online orders. I am an ambitious, career-focused job seeker, anxious to obtain an entry-level service desk analyst position to help launch my career while achieving company goals.
Overview
5
5
years of professional experience
Work History
Assistant Manager
Boathouse stores
Victoria, BC
05.2021 - Current
- Worked closely with store manager to maintain day-to-day operations
- Resolved escalated customer concerns smoothly and with utmost professionalism to protect business reputation
- Answered phone calls and resolved any issues
- Managed and used printers
- Hardware Procurement management
- On site security management.
- Assigned work and monitored performance of project personnel.
- Organized schedules, workflows and shift coverage to meet expected business demands.
- Completed inventory audits to identify losses and project demand.
- Analyzed business performance data and forecasted business results for upper management.
- Reviewed completed work to verify consistency, quality and conformance.
- Remained calm and professional in stressful circumstances and effectively diffused tense situations.
- Delegated work to staff, setting priorities and goals.
- Mediated conflicts between employees and facilitated effective resolutions to disputes.
- Manged supply orders.
Seasonal Sales Associate
Mastermind Toys
, BC
10.2020 - 01.2021
- Completed daily recovery tasks to keep areas clean and neat for maximum productivity.
- Built and maintained relationships with peers and upper management to drive team success.
- Reviewed files, recordings and other documents to obtain information to respond to requests.
- Used technology resources to assist customers in locating and selecting items.
- Helped customers find specific products, answered questions and offered product advice.
- Answered incoming telephone calls to provide store, products and services information.
- Assessed customer needs to provide assistance and information on product features.
Personal Shopper
Loblaws
, Victoria, BC
08.2019 - 10.2020
- Answered phone calls and resolved issues
- Picked out groceries and substituted when we didn't have the right item
- Delivered groceries to the customers car
- Generated customers orders and numbers to make sure they were happy with the purchase they made
- Communicated with customer to confirm clarity of order, shopped at additional stores if necessary and expedited order transfer to delivery driver.
- Maximized hourly rate by organizing shopping trips and planning efficient routes.
- Listened to customer needs to identify and recommend best products and services.
- Satisfied customers with quick, accurate service under tight deadlines.
- Greeted customers and answered product or service questions.
- Called customers before arrival to ensure the items substituted are adequate
Education
High School Diploma -
Royal Bay Secondary School
06.2020
Skills
- Computer skills
- ITIL 4 foundation knowledge
- Printer management
- Active directory
- Complex Problem Solving
- Service Now
- Product and service knowledge
- Verbal and Written Communication
- Microsoft Office, Word, Excel
- Leadership
- Sales monitoring
- Inventory inquiry management
- Over the phone support
- Quick self learner
- Sales Monitoring
- Customer service
- Support over the phone
- On site security management
- Time management
- Problem Resolution
- Work Planning and Prioritization
- Communication
- Teamwork
- Organizational Skills
- Shipping
- Security
- Troubleshooting
- Supply control
- SCCM
- Recruiting and Interviewing
- Employee Scheduling
- Customer Relationship Management (CRM)
- Customer Relations
- Staff Training and Development
- Marketing Tactics
Timeline
Assistant Manager
Boathouse stores
05.2021 - Current
Seasonal Sales Associate
Mastermind Toys
10.2020 - 01.2021
Personal Shopper
Loblaws
08.2019 - 10.2020
High School Diploma -
Royal Bay Secondary School
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