Summary
Overview
Work History
Education
Skills
Languages
Timeline
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Brayden Dawe

Kitchener

Summary

Knowledgeable retail professional with a great understanding of the ins and outs of the customer service world. Being a barista, shift supervisor, and sales associate over the years has improved my communication skills, and has made me a great team player and leader.

Overview

11
11
years of professional experience

Work History

Retail Sales Associate Worker

Savour The Vapour
04.2023 - Current
  • Developed a strong relationship with customers and created a positive and comfortable atmosphere for the business
  • Provided personalized recommendations and assistance throughout the shopping experience.
  • Gained product knowledge, enabling efficient assistance in customer inquiries and decision-making processes.
  • Provided exceptional customer service, addressing concerns promptly and professionally while maintaining a friendly demeanor.

Barista Trainer

Starbucks
09.2018 - 04.2023
  • Resolved customer complaints and issues and offered thoughtful solutions to maintain customer satisfaction.
  • Completed store opening and closing procedures
  • Increased customer satisfaction and grew business by maintaining close relationships with customers.
  • Trained new employees and delegated daily tasks and responsibilities.
  • Responded to and resolved customer questions and concerns.
  • Provided customers with beverage recommendations, creating a personalized and comfortable experience.

Pantry Line Cook

Jack Astor's Bar & Grill
10.2014 - 09.2018
  • Streamlined pantry processes by implementing a system for proper labeling and storage of ingredients, reducing overall time spent searching for items during service.
  • Coordinated checklists to keep kitchen clean, stocked and sanitary.
  • Restocked inventory and ingredient items to maintain proper kitchen efficiency.
  • Managed opening and closing shift kitchen tasks.
  • Communicated with servers and chef to expedite food delivery.

Education

High School Diploma -

Eastwood Collegiate Association
Kitchener, ON
09-2017

Skills

  • Team player
  • Excellent customer service
  • Fast learning and adaptability
  • Cultural competence
  • Critical thinking
  • Attention to detail

Languages

English

Timeline

Retail Sales Associate Worker

Savour The Vapour
04.2023 - Current

Barista Trainer

Starbucks
09.2018 - 04.2023

Pantry Line Cook

Jack Astor's Bar & Grill
10.2014 - 09.2018

High School Diploma -

Eastwood Collegiate Association

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Brayden Dawe