Executed 15-minute express interior service to enhance customer satisfaction, ensuring thorough vacuuming, surface cleaning, window washing, and odor control.
Collaborated with team to service high volumes, handling up to 80 cars per day while ensuring quality standards.
Greeted customers, confirmed service preferences, and explained membership options to improve customer engagement and service efficiency.
Conducted send-off interactions, performing final quality checks and addressing customer feedback to ensure satisfaction.
Maintained inventory and equipment readiness while training new attendants on express workflow and customer service protocols to ensure consistent service quality.
Top Man / Labourer
Goetz Construction
Guelph, Canada
2024 - 2025
Operated machinery, trenched, and installed pipes for water and sewer main projects, enhancing project efficiency.
Conducted on-site quality control, ensuring compliance with safety and regulatory standards, contributing to safe project execution.
Coordinated with crew members and supervisors to meet project timelines and maintain a safe work environment.
Ensured a safe working environment by regularly removing debris from the job site.
Performed demanding physical work over extended periods and modeled a positive attitude.
Host / Front-of-House
Chuck’s Roadhouse
Woodstock, Canada
2023 - 2024
Greeted and welcomed guests, managed waitlist and reservations, and escorted parties to tables to enhance dining flow.
Promoted specials and facilitated takeout and payment processing to improve guest satisfaction.
Performed send-off duties: completed final quality checks, walked guests through completed requests, invited feedback, and resolved concerns to ensure positive experiences.
Supported servers by busing and resetting tables while answering phones and coordinating with kitchen/bar staff to fulfill guest requests.
Cook
Swiss Chalet / Harvey’s
Cambridge, Canada
2021 - 2023
Prepared meals according to Swiss Chalet and Harvey’s recipes and standards.
Prepared food in fast-paced environment, ensuring consistency and adherence to food-safety standards.
Maintained kitchen cleanliness and adhered to food safety regulations.
Collaborated with team members to ensure timely meal delivery.
Collaborated with front-of-house staff to prioritize orders, enhancing timely customer service.
Volunteer Assistant
Cambridge Self-Help Food Bank
Cambridge, Canada
2020 - 2021
Assisted in coordinating food distribution events for community members in need.
Delivered compassionate, confidential support while coordinating volunteers for seamless shift operations.
Organized and distributed food, ensuring accurate inventory records for better resource management.
Managed inventory of food supplies and ensured accurate record-keeping.