Brayani Annemari Nagthall
Milton,Canada
Summary
Dynamic and enthusiastic individual with a passion for delivering exceptional customer service. Possesses outstanding communication skills and a natural ability to connect with people from diverse backgrounds. Thrives in fast-paced environments and is adept at handling high call volumes with professionalism and efficiency. Eager to leverage strong interpersonal skills and quick problem-solving abilities to excel as a call center agent and contribute to delivering outstanding customer experiences.
Overview
2026
2026
years of professional experience
Work History
Administrative & Customer Care Assistant
Dufry Duty Free Shops Colombo
- Managing country Manager's calendar, scheduling meetings & Appointments
- Generate weekly reports through the system about business performance & share with the relevant teams at weekly meetings
- Maintaining manual & computerized document filing
- Ordering office supplies and maintaining inventory
- Resolving customer refunds & providing accurate information concerning products & services
- Handled escalated calls professionally and calmly while finding effective resolutions that satisfied both the company's interests as well as the customers' expectations.
- Analyzed customer feedback data, identifying areas of improvement for enhanced satisfaction levels.
- Collaborated with team members to optimize customer care operations, resulting in higher quality service.
- Provided comprehensive product knowledge to customers, helping them make informed decisions about purchases.
- Offered prompt assistance to customers via phone, email, or chat support channels for seamless service experience.
- Maintained detailed records of customer interactions, ensuring accurate documentation for future reference or escalation purposes.
Travel Advisor
Neo Tourism
- Conduct thorough research on destinations and accommodations to provide accurate information to travelers.
- Delivered exceptional customer service by promptly addressing inquiries via phone, email, or in-person meetings.
- Responded promptly to client calls and emails requesting new travel arrangements or changes to existing itineraries to provide optimal customer service.
- Collaborated with suppliers to negotiate competitive rates and exclusive deals for clients.
- Increased sales revenue through upselling relevant products and services to travelers.
Administrative Assistant
District Netball Association
12.2023 - Current
- Organizing tournaments
- Prepared annual Reports
- Answered multi-line phone system, routing calls, delivering messages to staff, and greeting visitors.
- Maintained confidentiality of sensitive information by adhering to strict privacy policies and implementing secure filing systems.
- Promoted a positive work environment through effective communication skills and fostering professional relationships among colleagues.
- Optimized calendar management for executives by scheduling appointments strategically while considering priorities and minimizing conflicts.
- Organized office events such as Netball Tournaments, holiday parties, or team-building activities, promoting a positive company culture and boosting employee morale.
- Monitored office supplies inventory, ensuring availability of essential items without overstocking.
- Created and maintained detailed administrative processes and procedures to drive efficiency and accuracy.
Education
College Diploma - Business Management
British School Of Commerce
High School Education - undefined
Ave Maria Convent
Skills
- Customer Service
- Time Management
- Multitasking
- Attention to Detail
- Call Handling
- Team Player
- Multitasking and organization
- Adaptability and flexibility
- Verbal and written communication
Languages
English
Full Professional
Hindi
Elementary
Timeline
Administrative Assistant
District Netball Association
12.2023 - Current
High School Education - undefined
Ave Maria Convent
Administrative & Customer Care Assistant
Dufry Duty Free Shops Colombo
Travel Advisor
Neo Tourism
College Diploma - Business Management
British School Of Commerce
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