Brayan Reyes
Los Angeles
Summary
IT Technician experienced in helping users correct problems with computer systems, mobile devices, and peripheral equipment. Knowledgeable about usability and security concerns. Comfortable working alone or in a team setting to successfully investigate and troubleshoot problems. Always willing to learn and expand my knowledge.
Overview
3
3
years of professional experience
3
3
Certifications
Work History
IT Support Technician
LAUSD Los Angeles Unified School District
Los Angeles
07.2023 - Current
- Installed and configured computer systems and peripherals for users.
- Maintained inventory of IT equipment and managed asset tracking systems.
- Assisted in training staff on new technologies and software applications.
- Ensured compliance with company policies during all technical support activities.
- Installed and configured computer hardware operating systems and applications.
- Resolved software related issues on both desktop and laptop computers.
- Provided technical support to users with diverse range of IT issues.
- Troubleshot network connectivity problems for local and remote users.
- Conducted backups of data using various backup tools.
- Diagnosed hardware related faults and replaced defective components.
- Collaborated with external vendors when necessary to resolve complex technical issues.
- Set up equipment for employee use, performing or properly installing cables, operating systems or software.
- Evaluated software or hardware to recommend improvements or upgrades.
- Developed training materials and procedures or trained users in proper use of hardware or software.
- Collaborated with team to ensure efficient IT operations.
- Troubleshot networking issues including LAN and WAN connectivity and slow performance issues.
IT Technician
Gavina Coffee
Vernon
01.2023 - 01.2023
- Installed and configured computer hardware and software systems.
- Provided technical support to staff and resolved IT-related issues.
- Assisted in maintaining network infrastructure and connectivity.
- Conducted routine system backups to ensure data security.
- Documented technical processes and created user guides for staff.
- Participated in training sessions to enhance technical knowledge and skills.
- Troubleshot system issues related to network connectivity, software installation and configuration, printing.
- Resolved hardware issues including replacing parts as necessary.
- Installed and configured hardware, software, systems, networks, printers, and scanners.
- Set up user profiles on local machines according to established standards.
- Explained technology-related details in easy-to-understand terms to individuals from different backgrounds and in various job positions.
Education
High School Diploma -
Animo Jackie Robinson High School
Los Angeles, CA06-2015
Skills
- Computer troubleshooting
- Hardware installation
- Mac systems/Windows systems
- Software configuration
- Customer support
- Problem solving
- Effective communication
Languages
English
Professional
Spanish
Professional
Certification
Comptia Network +
Timeline
IT Support Technician
LAUSD Los Angeles Unified School District
07.2023 - Current
IT Technician
Gavina Coffee
01.2023 - 01.2023
High School Diploma -
Animo Jackie Robinson High School