Brayan Mercado
Merced
Summary
Accomplished ED Patient Register Representative at Dignity Health Mercy Medical Center, adept in medical scheduling and fostering cross-functional team development. Bilingual with a proven track record of enhancing patient experience through efficient process streamlining and meticulous attention to HIPAA and EMTALA compliance. Demonstrated ability to improve office efficiency and patient satisfaction, leveraging medical terminology expertise and exceptional interpersonal skills.
Overview
2
2
years of professional experience
Work History
ED Patient Register Representative
Dignity Health Mercy Medical Center
04.2024 - Current
- registering incoming ambulance patient and triage area
- updating patient personal info before discharge
- verifying insurance eligibility at time of service
- set up patient payment plan for all none ensured patents
- collected copays and petty cash
- followed HIPAA & EMTALA sate laws
- assist all medical staff with patient info and documentation needed
- document all patient encounter
Front Office Representative
Livingston Community Health Center
06.2023 - 04.2024
- Answered multi-line phone system and forwarded calls to appropriate individuals.
- Managed office supplies by conducting daily inventory counts and maintaining coffee, drinks, and snacks in office.
- Streamlined check-in and check-out processes for improved efficiency and guest experience.
- Composed and processed routine e-mail correspondence.
- Processed expense reports and office invoices in Excel sheets
- Ensured a welcoming atmosphere for guests with efficient check-in and check-out procedures.
- Maintained a high level of professionalism while handling sensitive patient information, ensuring privacy and confidentiality.
- Answered multi-line phone system and enthusiastically greeted callers.
- Increased efficiency through proficient use of office software, including word processing and spreadsheet applications.
- following HIPAA compliance at all times
- creating new PT profiles
- knowledge on state programs.
Education
Medical Assistant Certification - Medical
Carrington College
Stockton, CA05-2019
High School Diploma -
Modesto High
Modesto, CA09-2014
Skills
- medical terminology
- medical scheduling
- bilingual
- Staff training
- Paperwork processing
- Telephone reception
- Cross-functional team development
Languages
Spanish
Full Professional
English
Full Professional
Timeline
ED Patient Register Representative
Dignity Health Mercy Medical Center
04.2024 - Current
Front Office Representative
Livingston Community Health Center
06.2023 - 04.2024
Medical Assistant Certification - Medical
Carrington College
High School Diploma -
Modesto High
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