Braya Robertson
Saint John,New Brunswick
Summary
Enthusiastic and reliable professional takes pride in providing excellent customer service and creating memorable dining experiences for restaurant customers. Skilled in anticipating customer needs, addressing complaints and resolving issues in timely manner. Maintains focus and positive attitude in stressful situations and high-volume environments.
Overview
3
3
years of professional experience
1
1
Certification
Work History
Server
St. Louis Bar and Grill
2023.11 - 2024.02
- Ensured proper presentation and preparation of food products and beverages in an appealing way
- Resolved complaints quickly and efficiently while keeping the customer's best interests in mind
- Performed all duties connected with breakdown of service and cleaning tasks
- Maintained high levels of food and safety standards at all times
IC Roller/Cashier
Delish Gourmet Rolled Ice Cream
2023.04 - 2023.10
- Enhanced roller operation efficiency by performing regular equipment maintenance and repairs.
- Improved workplace safety by conducting thorough inspections of roller equipment before each use.
- Streamlined project completion times with efficient and precise roller operation techniques.
- Collaborated with team members to ensure accurate grading and leveling of surfaces, resulting in high-quality finished projects.
Retail Associate
The Vintages Patch
2022.09 - 2023.03
- Operated the register, finding/selling vintage patches, finding solutions for customers
- Managed inventory effectively, ensuring proper stock levels and timely replenishment of merchandise.
- Provided excellent customer service, addressing inquiries and resolving issues swiftly.
- Identified potential shoplifting incidents, implementing loss prevention strategies to protect store assets.
Crew Member
Mcdonalds
2021.07 - 2022.08
- Operated drive-thru services including taking orders, handling payment and food delivery in a prompt yet friendly manner
- Mastered POS (point off service) systems to handle payments
- In customer service roles; speaking with customers and resolving conflicts in a respectful and timely manner
- Trained new staff members in all areas except kitchen roles
Coaching Assistant
Ridge Meadows Soccer Club
2021.02 - 2022.05
- Instructing groups as large as 25 children
- Assembling Equipment
- Assisting in planning for sessions
- Creating a safe and fun learning environment
Field Marshall
Ridge Meadows Soccer Club
2020.09 - 2021.04
- Sanitization of soccer equipment
- Communicating and enforcing COVID-19 guidelines
- Monitoring teams and providing knowledge and/or equipment
Education
Bachelor of Arts - Psychology
University of New Brunswick Saint John
04.2027
Pitt Meadows Secondary
06.2022
Skills
- Hospitality Service Expertise
- Team Collaboration
- Problem Solving
- Strong Work Ethic
- Adaptable and Flexible
- MS Word and Excel experience
- Adaptable and Flexible
- MS Word and Excel experience
Certification
- 06/2016 - Canadian Red Cross Babysitting license
- 02/2021 - Mental Health in Sports Certification
- 11/2023 - Responsible Beverage New Brunswick
Accomplishments
- 09/2020 - 3 Honors Academic Awards for high GPA
- 11/2022 - ACAA Women's Soccer Silver Medalist
- 10/2022- ACAA Women's Championship MVP
Timeline
Server
St. Louis Bar and Grill
2023.11 - 2024.02
IC Roller/Cashier
Delish Gourmet Rolled Ice Cream
2023.04 - 2023.10
Retail Associate
The Vintages Patch
2022.09 - 2023.03
Crew Member
Mcdonalds
2021.07 - 2022.08
Coaching Assistant
Ridge Meadows Soccer Club
2021.02 - 2022.05
Field Marshall
Ridge Meadows Soccer Club
2020.09 - 2021.04
Bachelor of Arts - Psychology
University of New Brunswick Saint John
Pitt Meadows Secondary
- 06/2016 - Canadian Red Cross Babysitting license
- 02/2021 - Mental Health in Sports Certification
- 11/2023 - Responsible Beverage New Brunswick
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