Brawn Gragg
Visalia
Summary
Dedicated roadside technician with expertise in vehicle inspection, towing operations, and emergency repairs. Proven ability to assist distressed clients with timely roadside service.
Overview
25
25
years of professional experience
Work History
Roadside Technician
Express Towing
Selma
01.2026 - 04.2026
- Resolved vehicle issues for customers during roadside emergencies, ensuring timely assistance.
- Conducted safety checks on tools and equipment before each service call.
- Delivered exceptional customer service, effectively communicating with distressed clients to alleviate concerns.
- Collaborated with team members to efficiently respond to service requests.
- Assisted in training new technicians on proper procedures and techniques when performing roadside repairs.
- Performed battery changes, tire replacements, fuel deliveries, and lockout services, addressing urgent customer needs.
Roadside Technician
Central Valley Towing & Automotive
Visalia
09.2021 - 01.2026
- Resolved vehicle issues for customers during roadside emergencies, ensuring timely assistance and safety.
- Operated towing equipment to safely transport disabled vehicles.
- Conducted safety checks on tools and equipment before each service call.
- Delivered empathetic customer service while effectively communicating with distressed clients to alleviate concerns.
- Demonstrated problem-solving skills by diagnosing vehicle problems on-site.
- Trained new technicians on proper procedures and techniques for roadside repairs, enhancing team competency and service quality.
- Performed changing of batteries, tire changes, fuel deliveries, and lockouts
Tattoo Artist
Chaos Industries
Visalia
11.2007 - 10.2015
- Designed custom tattoo artwork based on client consultations and preferences.
- Educated clients on aftercare procedures for optimal healing and tattoo longevity.
- Collaborated with artists to exchange techniques, fostering creativity and innovation in studio designs.
- Managed scheduling to optimize client flow and minimize wait times in the studio.
- Researched current trends in tattoo art to incorporate innovative designs into offerings.
- Delivered high-quality tattoo work by strictly following hygiene practices.
- Developed custom tattoo designs for customers.
Heavy Equipment Operator
Cal Valley Construction
Fresno
02.2001 - 11.2007
- Operated heavy machinery including excavators and bulldozers on construction sites.
- Operated multiple pieces of heavy equipment in a safe and efficient manner to excavate land for construction projects.
- Operated front end loader to move dirt and different base materials.
- Operated Water Truck to keep dirt wet and ready for moving and or placement.
- Conducted routine inspections and maintenance of equipment to ensure safety.
- Adhered to safety protocols while operating equipment in various conditions.
- Followed safety protocols while operating machinery in order to avoid accidents or injuries.
- Collaborated with team members to complete projects efficiently and safely.
- Followed site plans and specifications to execute excavation and grading tasks.
- Trained new operators on machinery operation and safety practices, enhancing team capability.
- Updated supervisors on project progress and issues, facilitating prompt decision-making.
- Managed equipment inventory to ensure timely availability for upcoming projects.
Education
General Education
Sparks High School
Sparks, NVSkills
- Towing operations
- Flatbed towing
- Emergency repairs
- Vehicle inspection
- Battery jumpstarting
- Fuel delivery
- Safety checks
- Roadside customer service
- Client assessments
- Customer relationship management
- Tool and equipment operation
- Dispatching
Timeline
Roadside Technician
Express Towing
01.2026 - 04.2026
Roadside Technician
Central Valley Towing & Automotive
09.2021 - 01.2026
Tattoo Artist
Chaos Industries
11.2007 - 10.2015
Heavy Equipment Operator
Cal Valley Construction
02.2001 - 11.2007
General Education
Sparks High School