Brant Pashenee
Laguna Hills
Summary
Dynamic Outside Plant Technician with AT&T, skilled in fiber optic splicing and telecommunications troubleshooting. Proven track record of enhancing network reliability and minimizing downtime through proactive maintenance and effective problem resolution. Recognized for exceptional communication and teamwork, consistently delivering high-quality results in challenging environments.
Overview
2026
2026
years of professional experience
Work History
Outside Plant Technician
AT&T
- Assisted in minimizing service disruptions during natural disasters by participating in proactive disaster recovery planning initiatives.
- Supported successful network expansion efforts through diligent installation of new fiber optic lines and equipment upgrades.
- Reduced network downtime through preventive maintenance measures and swift response to emergency repairs.
- Achieved high-quality results in cable splicing tasks by following established procedures while maintaining a strong attention to detail.
Sales Manager
24 Hour Fitness
- Handled customer relations issues, enabling quick resolution, and client satisfaction.
- Increased sales revenue by developing and implementing effective sales strategies.
- Built long-lasting client relationships through excellent customer service and consistent followups.
- Led a successful sales team by providing motivational coaching and performance-based incentives.
Outside Plant Technician
AT&T
01.2022 - Current
- Ensured timely project completion for fiber optic installations by efficiently coordinating with team members and stakeholders.
- Developed strong relationships with clients, providing exceptional customer service throughout all stages of the project lifecycle.
- Collaborated on cross-functional teams for large-scale infrastructure projects, ensuring efficient execution and adherence to timelines.
- Increased network reliability by installing, maintaining, and repairing outside plant equipment.
- Enhanced customer satisfaction with accurate troubleshooting and prompt resolution of service issues.
- Maintained up-to-date knowledge of industry trends and best practices, implementing innovative solutions to enhance overall network performance.
- Played a pivotal role in designing effective routes for fiber optic cables that minimized construction costs while maximizing coverage area.
- Optimized system performance by conducting thorough inspections and addressing potential issues proactively.
- Assisted management in determining project priorities, allocating resources effectively, and monitoring progress to ensure timely delivery of services.
- Conducted regular audits of company-owned assets, ensuring proper inventory management and utilization of materialsresources.
- Consistently met safety standards by adhering to strict protocols during the installation, repair, and maintenance tasks.
Sales Manager
Folsom Lake Chevrolet
01.2005 - 01.2007
- Organized regular sales meetings to review progress, share best practices, and set achievable targets for continued success.
- Maintained relationships with customers and found new ones by identifying needs and offering appropriate services.
- Managed key accounts with strategic planning and relationship building, resulting in increased customer loyalty and repeat business.
- Consistently met or exceeded quarterly sales targets through diligent effort and persistence in closing deals.
Design Consultant
Renewal By Anderson
03.2021 - 03.2023
- Established strong relationships with clients by maintaining open lines of communication throughout the entire design process.
- Developed innovative design concepts to meet clients'' unique needs and preferences.
- Managed multiple concurrent projects while meeting strict deadlines and maintaining attention to detail.
- Optimized space planning for improved functionality in both residential and commercial spaces.
- Conducted site visits to ensure adherence to design specifications, addressing any issues promptly for seamless project execution.
- Enhanced client satisfaction by providing tailored design solutions for residential and commercial projects.
- Presented comprehensive design proposals using 3D renderings, color boards, and material samples for client approval.
- Evaluated clients'' existing spaces to identify opportunities for improvement or enhancement based on their goals and objectives.
- Coordinated with other consultants such as engineers, lighting designers, or landscape architects for well-rounded project outcomes.
- Met with over Number customers per week to discuss design vision and individual needs.
- Delivered engaging presentations that showcased creative concepts while effectively communicating benefits to stakeholders.
- Attended industry events and trade shows to stay current on market trends and expand professional network.
- Utilized advanced software tools like AutoCAD, SketchUp, or Adobe Creative Suite for accurate drafting and visualization purposes.
- Increased referral rates through exceptional customer service and communication skills.
- Prepared strategies and proposed concepts for client approval.
- Mentored junior designers, fostering a collaborative work environment that encouraged professional growth.
- Prepared original and relevant options for clients suitable to individual requirements.
- Leveraged industry knowledge and emerging trends to build innovative messaging and bring design concepts to fruition.
- Reviewed project requirements to plan workflows and evaluate client time and budget constraints.
- Analyzed user behavior and feedback to optimize design and user experience.
- Obtained approval of concepts by submitting rough drafts to management or to client.
- Used Adobe Creative Suite to edit images for use in marketing materials and website content.
- Created marketing materials, including brochures, flyers and product catalogs to brand standards.
- Created sketches and technical drawings to present design concepts to clients.
- Identified design requirements for each project.
- Utilized various software programs, creating 3D models of design concepts.
- Coordinated with other departments to comply with industry regulations.
- Developed new product design system to improve efficiency and productivity.
- Assisted in development of new materials for design projects.
- Analyzed feedback from customers and staff to refine design concepts.
- Applied skill in color theory and composition to bring client visions to fruition.
- Provided guidance and advice to junior design team members on design-related matters.
- Researched and implemented innovative design techniques and strategies to reduce production costs.
- Prepared detailed reports on design progress and performance.
- Developed prototypes for testing and presentation purposes.
- Collaborated with senior management to develop, review and finalize design concepts.
Splicer
Frontier Communications
01.2021 - 2022
- Inspected completed work to identify faults and check conformance with specifications.
- Ensured high-quality connections, skillfully installing and terminating various types of fiber optic cables.
- Handled fusion splicing needs with pigtail splicing cassettes.
- Enhanced network performance by expertly splicing fiber optic cables and maintaining proper connections.
- Collaborated with engineers to optimize network design and layout, ensuring minimal signal degradation or fiber stress.
- Contributed to successful project completion by effectively managing time-sensitive assignments alongside ongoing maintenance tasks.
- Streamlined workflow processes by staying up-to-date on industry trends and incorporating advanced splicing techniques into daily tasks.
- Increased client satisfaction by efficiently identifying and repairing cable faults in a timely manner.
- Assisted in the planning stages of new installations, providing technical input on cable routes and design specifications.
- Ensured network stability with careful installation, termination, testing, troubleshooting, repair, or replacement operations.
- Participated in extensive training sessions to advance skills in areas like aerial lift operations or confined space entry.
- Reduced downtime for customers with prompt troubleshooting and repairs of faulty cable systems.
Outside Sales Representative
Spectrum
12.2019 - 2021
- Increased territory sales by building strong relationships with key clients and identifying new business opportunities.
- Visited customer locations to evaluate requirements, demonstrate product offerings, and propose strategic solutions for diverse needs.
- Established new accounts through cold calling and personal visits to potential customers.
- Exceeded monthly sales targets and quotas consistently.
- Participated in weekly sales meetings to discuss performance metrics, strategize on improvements, and share best practices among colleagues.
- Contacted new and existing customers to discuss ways to meet needs through specific products and services.
- Managed a large client base, consistently exceeding sales targets and contributing to overall team success.
- Prospected and conducted face-to-face sales calls with business executives and directors throughout assigned territory.
- Developed and implemented successful sales strategies to increase revenue in assigned territories.
- Developed in-depth knowledge of product features, benefits, and pricing strategies to effectively communicate value propositions to clients.
- Established rapport with potential customers through cold calling and presenting product offerings tailored to their needs.
- Built strong client rapport to establish diversified network of connections.
- Conducted regular follow-ups with existing customers to maintain satisfaction levels and identify upsell opportunities.
- Followed up with customers after completed sales to assess satisfaction and resolve technical or service concerns.
- Provided comprehensive after-sales support, ensuring customer satisfaction and fostering long-term business relationships.
- Negotiated terms and contracts with clients to maintain profitable sales.
- Monitored competitor activities to maintain competitive advantage.
- Attended trade shows and conferences regularly to increase brand visibility.
- Utilized customer feedback to identify new product opportunities and market trends.
- Evaluated sales performance regularly, identifying areas for improvement and implementing necessary adjustments to achieve set targets.
Technician
Xfinity Comcast
11.2017 - 12.2019
- Maintained a safe work environment by strictly adhering to established safety protocols and guidelines.
- Trained new technicians on standard operating procedures, ensuring consistency across the team.
- Performed troubleshooting and diagnosis on malfunctioning equipment.
- Completed complex repairs quickly by leveraging strong diagnostic skills and attention to detail.
General Manager
24 Hour Fitness
05.2007 - 11.2017
- Managed budget implementations, employee reviews, training, schedules, and contract negotiations.
- Managed a diverse team of professionals, fostering a positive work environment and high employee satisfaction.
- Developed and implemented strategies to increase sales and profitability.
- Cultivated strong relationships with clients, vendors, and partners to ensure long-term success and loyalty.
- Monitored financial performance, set budgets and controlled expenses to provide financial stability and long-term organizational growth.
- Managed budget development, forecasting, and financial reporting processes to track progress towards organizational objectives accurately.
- Maximized efficiency by coaching and mentoring personnel on management principles, industry practices, company procedures, and technology systems.
- Drove year-over-year business growth while leading operations, strategic vision, and long-range planning.
- Formulated policies and procedures to streamline operations.
- Implemented operational strategies and effectively built customer and employee loyalty.
- Implemented effective cost-saving measures to reduce overhead expenses without compromising quality or service.
- Managed budget implementations, employee evaluations, and contract details.
- Increased overall company efficiency by streamlining operations and implementing innovative managerial strategies.
- Established comprehensive employee training programs to develop skills, improve productivity, and maintain compliance with industry regulations.
- Directed comprehensive sales efforts to exceed revenue targets consistently while maintaining customer satisfaction levels.
- Maximized operational excellence mentoring personnel on management principles, industry practices, and company procedures.
- Developed and executed strategic plans for business growth and expansion, resulting in increased market share.
- Implemented robust inventory management systems to optimize stock levels and minimize waste/costs associated with excess product storage.
- Championed continuous improvement initiatives that enhanced operational performance across all departments.
- Analyzed market trends/data to identify potential opportunities for business growth within existing or emerging markets successfully.
- Provided thoughtful guidance to personnel in navigating and resolving snags in productivity.
- Drove the successful execution of numerous large-scale events/promotions while closely managing costs/budgetary constraints associated with event planning/management activities.
- Fostered culture of continuous improvement, introducing regular review sessions that boosted team performance and morale.
- Enhanced team collaboration and communication by introducing new project management tool, leading to more efficient project completions.
- Pioneered corporate social responsibility program, building community engagement and enhancing brand reputation.
- Reduced time to market for new products by optimizing development processes and enhancing cross-functional team collaboration.
- Addressed customer complaints and feedback with immediate action, turning dissatisfied customers into loyal patrons.
- Streamlined inventory management processes, minimizing waste and ensuring optimal stock levels for uninterrupted operations.
- Boosted employee retention by developing comprehensive benefits package and fostering positive work environment.
- Drove revenue growth by identifying and penetrating new market segments with tailored marketing strategies.
- Implemented sustainability initiative, reducing energy consumption and waste, and promoting eco-friendly practices.
- Enhanced customer satisfaction with introduction of customer feedback system, leading to service improvements and repeat business.
- Negotiated with suppliers to secure better pricing, reducing operational costs while maintaining product quality.
- Oversaw successful launch of new product lines, coordinating between departments to ensure unified approach and timely delivery.
- Expanded business operations into international markets, navigating regulatory environments and cultural differences for successful entry.
- Developed and executed comprehensive employee training program, elevating staff skills and improving service delivery.
- Accelerated digital transformation by overseeing adoption of cloud-based solutions, improving data accessibility and security.
- Optimized supply chain logistics, ensuring timely delivery of products and significantly reducing transportation costs.
- Led team to exceed sales targets, implementing motivational incentives and comprehensive training programs.
- Improved operational efficiency by streamlining workflow processes and adopting cutting-edge technology.
- Cultivated strategic partnerships with industry leaders, enhancing brand credibility and access to new customer segments.
- Spearheaded development of new market strategy, significantly enhancing brand recognition and customer base with innovative advertising campaigns.
- Scheduled employees for shifts, taking into account customer traffic and employee strengths.
- Assisted in recruiting, hiring and training of team members.
- Trained and guided team members to maintain high productivity and performance metrics.
- Interacted well with customers to build connections and nurture relationships.
- Recruited, hired, and trained initial personnel, working to establish key internal functions and outline scope of positions for new organization.
- Handled problematic customers and clients to assist lower-level employees and maintain excellent customer service.
- Tracked employee attendance and punctuality, addressing repeat problems quickly to prevent long-term habits.
- Monitored daily cash discrepancies, inventory shrinkage and drive-off.
- Observed each employee's individual strengths and initiated mentoring program to improve areas of weakness.
- Managed purchasing, sales, marketing and customer account operations efficiently.
- Implemented business strategies, increasing revenue, and effectively targeting new markets.
- Cultivated and strengthened lasting client relationships using strong issue resolution and dynamic communication skills.
Education
Psychology
Ohio University
Athens, OHGeneral Studies
Oakmont High School
Roseville, CA06.1997
Skills
- Underground construction
- Fiber optic terminations
- Fiber optic splicing
- Telecommunications troubleshooting
- Excellent communication
- Calm under pressure
- Active listening
- Organizational skills
- Computer skills
- Critical thinking
- Organization and time management
- Decision-making
- Problem resolution
- Friendly, positive attitude
- Teamwork and collaboration
- Customer service
- Problem-solving
Accomplishments
1 million dollar club achievement twice with 24 hour fitness with a total of 2.5 million in sales.
Timeline
Outside Plant Technician
AT&T
01.2022 - Current
Design Consultant
Renewal By Anderson
03.2021 - 03.2023
Splicer
Frontier Communications
01.2021 - 2022
Outside Sales Representative
Spectrum
12.2019 - 2021
Technician
Xfinity Comcast
11.2017 - 12.2019
General Manager
24 Hour Fitness
05.2007 - 11.2017
Sales Manager
Folsom Lake Chevrolet
01.2005 - 01.2007
Outside Plant Technician
AT&T
Sales Manager
24 Hour Fitness
Psychology
Ohio University
General Studies
Oakmont High School