Brankica Popov
Lethbridge,AB
Summary
Hardworking and driven sales management professional equipped to revitalize sales operations and align procedures to maximize profits and client acquisition. Successful at improving sales procedures to streamline and strengthen processes. Multifaceted leader with analytical and diligent approach to building and leading strong teams. Focused Sales Manager committed to motivating others and offering extensive knowledge penetrating new territories and promoting product lines. Highly effective mentor driven to assess individual and group performance to implement improvements and set goals. Determined individual with background in establishing and nurturing lucrative partnerships.
Overview
10
10
years of professional experience
Work History
Sales Clerk Assistant Manager
Trade Shop "Katy-Ann"
05.2016 - 03.2023
- Handled customer relations issues, enabling quick resolution, and client satisfaction.
- Resolved customer issues quickly to close deals and boost client satisfaction.
- Maintained relationships with customers and found new ones by identifying needs and offering appropriate services.
- Conducted team meetings to reinforce goals and objectives and set clear expectations about policies and procedures.
Buffet Steward
Hotel "Tiski Cvet"
09.2014 - 01.2016
- Disposed of trash, wiped kitchen areas and mopped floors to meet health department sanitation inspection guidelines.
- Prepared selection of coffees, fresh juices and other beverages for guest enjoyment.
- Resolved guest concerns quickly regarding food selection, beverage availability and freshness.
- Improved guest comfort and satisfaction through personalized service and support.
Buffet Steward
Princess Cruises Lines
12.2012 - 04.2014
- Disposed of trash, wiped kitchen areas and mopped floors to meet health department sanitation inspection guidelines.
- Prepared selection of coffees, fresh juices and other beverages for guest enjoyment.
- Resolved guest concerns quickly regarding food selection, beverage availability and freshness.
- Improved guest comfort and satisfaction through personalized service and support.
Education
High School Diploma -
Secondary School of Chemical And Food Technology
Zrenjanin, Serbia08.2000
Skills
- Food Running
- Food Delivery
- Table Setting
- Safe Food Handling
- Customer Satisfaction
- Guest Service
- Menu Recommendations
Languages
English
Elementary
Serbian
Native or Bilingual
Croatian
Full Professional
Timeline
Sales Clerk Assistant Manager
Trade Shop "Katy-Ann"
05.2016 - 03.2023
Buffet Steward
Hotel "Tiski Cvet"
09.2014 - 01.2016
Buffet Steward
Princess Cruises Lines
12.2012 - 04.2014
High School Diploma -
Secondary School of Chemical And Food Technology
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