Brankica Jovanovic
Toronto,ON
Summary
Dedicated fashion lover, creative professional with successful experience in fast-paced settings. Hardworking team player with expertise in completing various clerical tasks and offering staff support with excellent client service. Responsible, punctual and productive professional when working with little to no supervision.
Overview
28
28
years of professional experience
Work History
General Duty Cleark
Public Service
10.2016 - Current
- Increased efficiency by streamlining filing systems and organizing important documents.
- Improved customer satisfaction by promptly answering inquiries and providing accurate information.
- Collaborated with team members to complete tasks efficiently and meet deadlines.
- Provided support for meetings by scheduling appointments, preparing materials, and taking detailed minutes.
- Reduced errors in data entry by carefully inputting information into computer systems with attention to detail.
Costumer Service Agent
State Farm Insurance
01.2001 - 12.2004
- Maintained a high level of professionalism when interacting with customers, ensuring positive experiences.
- Utilized strong problem-solving skills to quickly identify and address customer issues.
- Troubleshoot customer's (State Farm Agent) computers and other office devices, such as but not limited to: printers, scanners, keyboard, mouse, computers.
- Arranged installations of new office equipment and pickup of the old one,
- Expedited resolution times by effectively prioritizing and managing multiple cases simultaneously.
- Strengthened relationships with clients through proactive follow-up on pending issues and concerns.
- Fostered a positive work environment through active participation in team-building activities and initiatives.
Self-employed
Nike Shop
05.1996 - 09.1998
- Self-motivated, with a strong sense of personal responsibility started my own business.
- Responsible of interviewing and hiring staff for the store
- Ordering inventory and keeping track of the same
- Trained and managed new staff. Provided support and guidance.
- Used critical thinking to break down problems, evaluate solutions and make decisions.
- Worked flexible hours across night, weekend and holiday shifts.
- Developed and maintained courteous and effective working relationships.
Education
No Degree - IT Networking
Herzing College
06.2001
High School Diploma -
Western Technical-Commercial School
Toronto, ON06.1999
Skills
- Customer Service
- Administrative Support
- Spreadsheet development
- File Maintenance
- Database entry
- Meeting Coordination
- Basic accounting
- Filing systems
- Prioritization
- Creativity
Languages
English
Full Professional
Serbian
Full Professional
Interests
Fashion
Timeline
General Duty Cleark
Public Service
10.2016 - Current
Costumer Service Agent
State Farm Insurance
01.2001 - 12.2004
Self-employed
Nike Shop
05.1996 - 09.1998
No Degree - IT Networking
Herzing College
High School Diploma -
Western Technical-Commercial School
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