Branford McGhee
San Jose
Summary
Detail-oriented professional with expertise in advanced manufacturing and specialty healthcare operations. Managed complex patient care and led training initiatives while developing standard operating procedures. Contributed to process improvements that enhanced quality and efficiency in high-volume production environments. Strong analytical thinker with proven leadership and communication skills in fast-paced settings.
Overview
11
11
years of professional experience
Work History
Production Associate
Tesla
01.2025 - Current
- Selected as a Process Technician during a pilot program supporting the Robotaxi (FUB team), working directly with NPI technicians and engineers.
- Collaborate with Model S/X Manufacturing Engineering and NPI teams on fitment validation and data collection for updated components, supporting production readiness and quality standards.
- Coordinated daily operations to support on-time execution of production across multiple teams and job sites.
- Documented issues and recommended fitment changes, ensuring accurate data capture and effective escalation through engineering and operations channels.
- Collaborated with Model S/X Manufacturing Engineering and NPI teams on fitment validation and data collection for updated components, enhancing production readiness and quality standards.
- Utilized internal tracking systems to monitor task completion, schedules, and operational metrics, maintaining detailed records for accountability and reporting.
- Assisted with onboarding and guidance of team members to ensure understanding of procedures and performance expectations.
- Currently provide additional operational support to the AI Data Collection team for the Robotaxi, contributing to accurate and timely data capture aligned with established protocols.
Lead Pharmacy Service Representative / Operations Care Coordinator
CVS Health
09.2021 - 05.2024
- Coordinated multidisciplinary care between patients, physicians, infusion centers, home health agencies, nursing services, and insurance providers to facilitate timely treatment.
- Coordinated multidisciplinary care among patients, physicians, infusion centers, home health agencies, nursing services, and insurance providers to ensure timely treatment delivery.
- Conducted comprehensive patient outreach to assess treatment needs, identify barriers to care, and educate patients on medications, therapies, and treatment expectations, enhancing their understanding and engagement.
- Facilitated prior authorization and insurance processes, helping patients navigate coverage requirements and access necessary medications.
- Developed individualized care coordination plans by monitoring therapy status, scheduling medication deliveries, and ensuring patients received required clinical support services.
- Maintained detailed case documentation of patient interactions, treatment updates, provider communications, and care coordination activities to support effective care management.
- Collaborated with healthcare providers to resolve treatment delays, medication access issues, and service-related concerns to improve patient outcomes.
- Monitored patient progress throughout therapy, proactively addressing adherence concerns and escalating clinical or service issues when appropriate.
- Trained and mentored new team members on patient care workflows, case documentation standards, compliance requirements, and care coordination best practices.
- Participated in quality improvement initiatives, reviewing patient interactions and implementing coaching strategies that improved team performance and patient experience scores.
- Provided remote support to patients, ensuring accessibility and communication.
Lead Driver/ Supervisor
Clutter
Fontana, CA
04.2018 - 03.2020
- Facilitated open communication with drivers regarding AM/PM and midday routes to ensure clarity and efficiency.
- Directing employees on un/loading items from the truck.
- Operated vehicle as substitute driver for various routes.
- Fontana, CA
Footwear/S&R Lead
Nike
Cabazon, CA
06.2016 - 03.2018
- Led customer service team to enhance customer satisfaction.
- Maintained footwear department and stock to meet visual merchandising standards.
- Ordered stock from distribution aligned with store demand.
- Cabazon, CA
Program Leader
Think Together
Perris, CA
01.2016 - 06.2016
- Modeled positive behavior and academic integrity for students.
- Cultivated leadership and communication to foster trust and respect.
- Provided tutoring support for students struggling with subjects.
- Created a supportive environment that empowered students to achieve their academic goals.
- Perris, CA
Education
60 Hrs Crime Analysis Coursework - Crime Analysis
International Association of Crime Analysts
BA - Criminal Justice
CSU San Bernardino
San Bernardino, CAAssociates in Science & Arts - Sociology
Riverside Community College
Riverside, CAHigh School Diploma - undefined
Tahquitz High School
Hemet, CASkills
- Healthcare experience
- Data Collection
- Customer service experience
- Healthcare experience
- Customer service experience
- Microsoft Suite
- Effective communication
- Multitasking efficiency
- Multitasking
- Communication skills
- Phone Etiquette
- Task prioritization
- Process Improvement
- Safety Procedures
Timeline
Production Associate
Tesla
01.2025 - Current
Lead Pharmacy Service Representative / Operations Care Coordinator
CVS Health
09.2021 - 05.2024
Lead Driver/ Supervisor
Clutter
04.2018 - 03.2020
Footwear/S&R Lead
Nike
06.2016 - 03.2018
Program Leader
Think Together
01.2016 - 06.2016
BA - Criminal Justice
CSU San Bernardino
Associates in Science & Arts - Sociology
Riverside Community College
High School Diploma - undefined
Tahquitz High School
60 Hrs Crime Analysis Coursework - Crime Analysis
International Association of Crime Analysts