Brandyn Sfetcu
Hamilton,Ontario
Summary
Experienced Business Intelligence Analyst with four years of specialized expertise in transforming data into actionable insights. Proficient in utilizing advanced analytics tools such as Sisense, Snowflake, Power BI, Tableau, and SQL to drive business performance. Adept at collaborating with cross-functional teams to support decision-making and enhance client relations.
Overview
5
5
years of professional experience
1
1
Certification
Work History
Team Lead Business Intelligence Analyst
Absorb Software
01.2024 - Current
- Identified opportunities for upselling and cross-selling to existing clients, contributing to revenue growth
- Fostered strategic partnerships with high-revenue clients, achieving 15% increase in client retention through exceptional service delivery
- Enhanced team performance by implementing structured 1:1s, goal-setting frameworks, and collaborative round robin sessions, leading to 20% increase in project efficiency
- Resolved complex Snowflake and Sisense tickets, driving fulfillment of critical reporting requirements.
Business Intelligence Analyst II
Absorb Software
01.2022 - 01.2023
- Strengthened client relations through the delivery of complex dashboard requests, leveraging soft skills and strategic relationship building
- Supported account managers in client meetings, providing data insights to support sales pitches and client retention strategies
- Worked closely with finance analysts to quantify the team's contributions and value, establishing benchmarks for 'good performance' within the reporting department
- Created an advanced Power BI dashboard integrating KPIs and TTV metrics, improving team performance visibility by 30% and identifying top performers for recognition.
Business Intelligence Analyst I
Absorb Software
01.2021 - 01.2022
- Developed and optimized advanced data models and reports using SQL, SSMS, Power BI, and Sisense, delivering key insights that supported strategic business decisions and enhanced operational efficiency.
- Implemented embedded BI solutions, seamlessly integrating data visualization tools into existing platforms, improving user accessibility and engagement with critical data.
- Collaborated with cross-functional stakeholders to deliver actionable insights, driving a 20% increase in customer satisfaction (CSAT) through targeted analysis and data-driven recommendations.
Client Advocate
Absorb Software
01.2021 - 01.2022
- Fostered strong relationships with clients through regular check-ins, feedback collection, and personalized support, resulting in a 30% growth in client accounts and positive client testimonials
- Provided exceptional technical support and problem resolution, reducing average ticket resolution time by 40% and enhancing overall client experience and trust
- Acted as the voice of the client within the organization, gathering and analyzing client feedback to drive product enhancements and process improvements, ultimately enhancing the overall client experience and loyalty.
Report Develop
HGS
01.2020 - 01.2021
- Designed and automated reports and dashboards using SQL and Power BI, significantly reducing manual effort and improving report delivery times by 25%.
- Conducted in-depth data analysis to support key business initiatives, identifying trends and areas for improvement.
- Collaborated with cross-functional teams to translate business needs into technical solutions, ensuring stakeholder satisfaction.
Education
Network Engineering -
Mohawk College
Hamilton, Ontario09.2020
Skills
- Sisense
- SQL
- Salesforce
- Power BI
- Exceptional communication
- Client Relations
- Snowflake
- Coaching and Mentoring
Languages
English
Native or Bilingual
Certification
- Common Functions in MS SQL Server | LearnSQL.com
Issued Jan 2024 | Credential ID: F4359F/01/2024
Skills: SQL, MS-SQL, Transact-SQL (T-SQL), Microsoft SQL Server - Creating Basic SQL Reports in SQL Server | LearnSQL.com
Issued Jan 2024 | Credential ID: C43874/01/2024 - GROUP BY Extensions in MS SQL Server | LearnSQL.com
Issued Jan 2024 | Credential ID: 997952/01/2024 - How to Insert, Update, or Delete Data in MS SQL Server | LearnSQL.com
Issued Jan 2024 | Credential ID: 1987A3/01/2024
Skills: Transact-SQL (T-SQL), Microsoft SQL Server, Data Manipulation - JOINs in MS SQL Server | LearnSQL.com
Issued Jan 2024 | Credential ID: E9D6AE/01/2024
Skills: SQL, MS-SQL, Microsoft SQL Server - Monster Hunt – Halloween 2023 | LearnSQL.com
Issued Jan 2024 | Credential ID: C6817F/01/2024
Skills: SQL, Data Analytics, Data Analysis, Microsoft SQL Server - Revenue Trend Analysis in SQL | LearnSQL.com
Issued Jan 2024 | Credential ID: 5988FD/01/2024
Skills: SQL, Data Analysis, Trend Analysis, Revenue Analysis - SQL Fundamentals in MS SQL Server | LearnSQL.com
Issued Jan 2024 | Credential ID: 55EAD9/01/2024
Skills: SQL, MS-SQL, Transact-SQL (T-SQL), Analytical Skills - The Complete dbt (Data Build Tool) Bootcamp: Zero to Hero | Udemy
Issued Jan 2024 | Credential ID: UC-c583c340-69bf-4bd1-84de-d9b29a426229
Skills: dbt, Analytical Engineering, Python, Jinja, Project Management - Window Functions in MS SQL Server | LearnSQL.com
Issued Jan 2024 | Credential ID: EE3965/01/2024
Skills: Transact-SQL (T-SQL), Data Analysis, Microsoft SQL Server - dbt Fundamentals | Accredible
Issued Sep 2023 | Expires Sep 2025
Skills: Analytical Engineering, Data Warehousing - LearnSQL.com Monster Hunt – Halloween 2021 | Vertabelo
Issued Mar 2022
Skills: SQL - SQL from A to Z in MS SQL Server | Vertabelo
Issued Mar 2022
Skills: SQL - SQL Basics in MS SQL Server | Vertabelo
Issued Jan 2022
Skills: SQL - Google Data Analytics Specialization | Coursera
Issued Dec 2021 | Credential ID: 4SB5RW7YU7RQ
Skills: SQL, Project Management, Data Analysis, Soft Skills - Google IT Support Professional Certificate | Coursera
Issued Jun 2021 | Credential ID: SUF6TUTUAS6N
Skills: SQL, Project Management, Microsoft SQL Server, Soft Skills
Timeline
Team Lead Business Intelligence Analyst
Absorb Software
01.2024 - Current
Business Intelligence Analyst II
Absorb Software
01.2022 - 01.2023
Business Intelligence Analyst I
Absorb Software
01.2021 - 01.2022
Client Advocate
Absorb Software
01.2021 - 01.2022
Report Develop
HGS
01.2020 - 01.2021
Network Engineering -
Mohawk College
Similar Profiles
Sarah BeattieSarah Beattie
Client Avocacy Lead at Absorb SoftwareClient Avocacy Lead at Absorb Software
Kathryn PrudenceKathryn Prudence
Manager, Solutions Engineering at Absorb SoftwareManager, Solutions Engineering at Absorb Software
Amritpal SinghAmritpal Singh
System Administrator at Absorb SoftwareSystem Administrator at Absorb Software