Brandye Dewey
OAKLEY
Summary
Dynamic Head Clerk Admin Specialist at Safeway with a proven track record in enhancing customer satisfaction and optimizing inventory management. Skilled in compliance monitoring and problem-solving, I implemented training programs that boosted employee retention and performance. Adept at fostering teamwork and communication, I effectively resolved customer complaints, ensuring a positive shopping experience.
Overview
13
13
years of professional experience
Work History
Head Clear Admin Specialist
Safeway
09.2012 - Current
- Coordinating work schedules to ensure adequate coverage during peak hours.
- Monitoring employee attendance and hours worked, ensuring compliance with company policies.
- Oversee cash flow operations, including but not limited to safe transactions, cash register tills, approving checks, processing refunds and monitoring money handling procedures.
- Maintain awareness of customer and employee safety, enforce dress and grooming standards, and ensure adherence to company policies and procedures.
- Supervise store employees in the absence of the Store Manager, handle emergencies, and conduct store walks to delegate and follow up on tasks
- Followed all company policies and procedures to deliver quality work.
- Improved customer satisfaction rates through proactive problem-solving and efficient complaint resolution.
- Collaborated with cross-functional teams to achieve project goals on time and within budget.
- Implemented new training programs for staff, leading to higher employee retention rates and better overall performance.
- Led quality assurance efforts, maintaining high standards for all products and services.
- Optimized inventory management, minimizing waste and reducing costs.
- Designed employee recognition program that improved morale and reduced turnover.
- Enhanced customer satisfaction with timely and accurate issue resolution.
- Gathered, organized and input information into digital database.
- Generated reports detailing findings and recommendations.
- Helped meet changing demands by recommending improvements to business systems or procedures.
- Maintained overall safe work environment with employee training programs and enforcement of safety procedures.
- Educated staff on organizational mission and goals to help employees achieve success.
- Conducted regular performance evaluations for staff members, identifying areas for improvement and growth opportunities.
- Resolved customer complaints effectively, promoting a positive shopping experience for all guests.
- Led weekly meetings with staff members, fostering open communication and encouraging teamwork among employees.
Education
High School Diploma -
Foothill High School
Pleasanton06-1992
Skills
- Customer relations
- Documentation management
- Team collaboration
- Compliance monitoring
- Workflow automation
- Failure management
- Time management
- Multitasking
- Self motivation
- Attention to detail
- Multitasking Abilities
- Organizational skills
- Task prioritization
- Excellent communication
- Problem-solving abilities
Timeline
Head Clear Admin Specialist
Safeway
09.2012 - Current
High School Diploma -
Foothill High School
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