Brandy Samuels
Encino,CA
Summary
Results-driven and highly organized administrative professional with 10 years of experience managing office operations and supporting executives. Proficient in developing efficient processes, enhancing compliance, meticulous database management, document preparation, and fostering collaboration across departments. Greatly adaptable, able to learn quickly and eager to take on new responsibilities.
Overview
13
13
years of professional experience
Work History
Administrative Supervisor
Dynamic Home Care
10.2022 - 02.2024
- Successfully led a team of 7 home health care administrative professionals, resulting in a 20% increase in new patient referrals.
- Provided effective training and coaching to new employees, fostering a collaborative work environment.
- Developed and implemented operational procedures and policies to ensure efficient workflow and patient care satisfaction.
- Resolved conflicts between employees in an efficient manner while maintaining a positive work environment for all individuals involved.
- Provided support during periods of high workload or staff absences by stepping in to assist with various administrative tasks as needed.
- Coordinated, scheduled and staffed clinical personnel for 30+ patients daily.
- Verified health insurance eligibility and authorization for home health care services with Medicare, Blue Shield, UnitedHealthcare, and Anthem Blue Card.
Compliance Coordinator
Dynamic Home Care
09.2016 - 10.2022
- Consistently achieved 100% compliance with state audit requirements from the California Department of Public Health for home health care clinician credentials.
- Conducted compliance audits to ensure adherence to regulatory standards and home health care policies.
- Monitored internal processes to identify potential compliance risks and recommended corrective actions.
- Collaborated with cross-functional teams to streamline compliance reporting and documentation processes.
- Maintained accurate records of compliance activities for 400+ clinical personnel, ensuring timely updates and accessibility for audits.
- Streamlined processes for increased efficiency in monitoring and reporting compliance activities.
- Provided administrative support to the Clinical Director of Patient Care Services.
Resident Services Manager
GHP Management
01.2011 - 11.2015
- Oversaw resident service operations for a 752 unit townhome community, ensuring compliance with policies and enhancing resident satisfaction.
- Developed and implemented resident engagement programs to foster community relationships and improve retention.
- Managed conflict resolution processes, addressing resident concerns efficiently and diplomatically.
- Coordinated maintenance requests and follow-ups, streamlining communication between residents and staff.
Skills
- Problem-solving
- Verbal & Written Communication
- Leadership & Collaboration
- Adaptability
Timeline
Administrative Supervisor
Dynamic Home Care
10.2022 - 02.2024
Compliance Coordinator
Dynamic Home Care
09.2016 - 10.2022
Resident Services Manager
GHP Management
01.2011 - 11.2015
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