Brandy Ritchie

Non-profit Marketing/Graphic Design

• Streamlined design workflows by implementing new tools, resulting in increased efficiency in project delivery timelines.
• Conducted market research to inform design strategies and maintain industry relevance.
• Created engaging social-driven graphics that drove user engagement and increased visibility.

Peer Engagement

• Enhanced client engagement by providing personalized support and resources tailored to individual needs.
• Assisted in contributed valuable insights from lived experience during team meetings, enhancing the efficacy of care plans developed for clients facing similar challenges.
• Participated in ongoing professional development opportunities to maintain up-to-date knowledge of best practices within the field of peer navigation.
• Promoted a safe environment conducive to growth by modeling healthy coping mechanisms for clients in distress.
• Provided crisis intervention services when necessary, offering immediate support during difficult situations.
• Participated in regular team meetings, huddles, staff meetings and quality improvement projects to improve patient care.
• Wrote and distributed informational materials on grief and loss, substance abuse, and other community health concerns, such as food and safe supply.

• Review client background information, interview clients to obtain case history and prepare intake reports
• Assess clients’ relevant skill strengths and needs
• Assist clients to sort out options and develop plans of action while providing necessary support and assistance
• Assess and investigate eligibility for social benefits
• Refer clients to other social services or assist clients in locating and utilizing community resources including legal, medical and financial assistance, housing, employment, transportation, day care and other services
• Counsel clients living in group homes and halfway houses, supervise their activities and assist in pre-release and release planning
• Participate in the selection and admission of clients to appropriate programs
• Implement life skills workshops, substance abuse treatment programs, behaviour management programs, youth services programs and other community and social service programs under the supervision of social services or health care professionals
• Meet with clients to assess their progress, give support and discuss any difficulties or problems
• Assist in evaluating the effectiveness of treatment programs by tracking clients’ behavioural changes and responses to interventions
• Advise and aid recipients of social assistance and pensions
• Provide crisis intervention and emergency shelter services
• Implement and organize the delivery of specific services within the community
• Maintain contact with other social service agencies and health care providers involved with clients to provide information and obtain feedback on clients’ overall progress
• Mobilise and coordinate volunteer resources and activities for a range of organizations such as human service agencies, health care facilities, arts and sports, etc.
• May maintain program statistics for purposes of evaluation and research
• May supervise social service support workers and volunteers.

• Delivered exceptional customer service by addressing inquiries and resolving issues promptly.
• Implemented effective sales techniques to enhance product visibility and drive customer engagement.
• Collaborated with team members to achieve sales goals through strategic product placement and promotions.

• Meet and organizing committees to plan the scope and format of events, to establish and monitor budgets and to review administrative procedures and progress of events
• Coordinate services for events
• Ensure compliance with required by-laws
• Analyze incoming and outgoing memoranda, submissions and reports
• Prepare agendas and plan for committee, board and other meetings
• Conduct research, compile data, and prepare papers for consideration and presentation by executives, committees and boards of directors.

• Processed daily transactions efficiently, ensuring accurate cash handling and customer satisfaction.
• Managed customer interactions, resolving inquiries and complaints to enhance service quality.
• Maintained clean and organized store to promote a welcoming shopping environment.
• Analyzed sales patterns to recommend product placements that increased impulse purchases at registers.

• Greet patrons, present menus, make recommendations and answer questions regarding food and beverages
• Take orders and relay to kitchen and bar staff
• Serve food and beverages
• Present bill to patrons and accept payment
• May order and maintain inventory of beverages and glassware
• May perform sensory evaluation of wines
• Added duties of supervising the floor and staff, scheduling, bartending, closing duties and emptying VLTs