Brandy Martin
Campbell
Summary
Resourceful Customer Service Lead recognized for high productivity and efficient task completion. Specializes in conflict resolution, customer relationship management, and process improvement. Excels in communication, empathy, and problem-solving to enhance customer satisfaction and team performance.
Overview
18
18
years of professional experience
1
1
Certification
Work History
In-Store Shopper/ Bulk associate
Sprouts Farmers Market
San Jose
11.2024 - 04.2025
- Maintained accurate inventory levels by regularly restocking shelves and rotating products to ensure freshness
- Assisted customers in locating items, providing friendly and knowledgeable service
- Maintained cleanliness and organization of store aisles, ensuring a pleasant shopping experience for customers
- Provided exceptional customer service by promptly addressing inquiries, concerns, or complaints from shoppers
- Closely monitored product expiration dates, removing expired items from shelves to maintain quality standards
- Demonstrated excellent time management skills by efficiently completing assigned tasks within designated timeframes
- Contributed to a positive work environment by fostering teamwork, respect, and open communication among colleagues
Backroom Associate
Burlington Stores
Fremont
02.2023 - 09.2024
- Collaborated with team members to receive, sort, and organize incoming merchandise shipments
- Efficiently managed inventory and restocked shelves to ensure product availability for customers
- Maintained a clean and organized backroom area, optimizing workflow and minimizing safety hazards
- Safely operated equipment such as pallet jacks or forklifts to move heavy items within the backroom
- Collaborated with sales associates on the sales floor to fulfill customer requests for specific products from the backroom
- Maintained effective communication channels with other departments regarding stock availability or issues related to merchandise flow
- Demonstrated exceptional teamwork by assisting colleagues during peak periods or special promotions
Grocery Clerk/Dot Com Shopper
Safeway
Santa Cruz
01.2020 - 02.2023
- Maintained accurate inventory levels by regularly restocking shelves and rotating products to ensure freshness
- Assisted customers in locating items, providing friendly and knowledgeable service
- Efficiently organized backroom storage areas to maximize space utilization and ease of access
- Collaborated with team members to unload delivery trucks and stock merchandise in a timely manner
- Performed regular price checks to ensure correct pricing of products on the sales floor
- Maintained cleanliness and organization of store aisles, ensuring a pleasant shopping experience for customers
- Demonstrated excellent time management skills by efficiently completing assigned tasks within designated timeframes
- Proudly maintained a clean work environment that met health code regulations at all times
- Assembled promotional displays according to planograms provided by management
- Maintained knowledge of current promotions or special offers in order to provide accurate information to customers
- Investigated discrepancies between physical inventory counts and computer records, resolving any issues promptly
- Suggested improvements for more efficient stock replenishment processes based on observed trends and customer demand
Key Holder/Assistant Manager
Kmart
Hollister
06.2015 - 12.2019
- Six-month promotion to Reset Lead for all hardline departments
- 2nd year promotion to Asst MGR training
- Pantry lead
- Manages incoming deliveries by verifying and signing for shipments
- Receiving, ticketing, and sorting merchandise from delivery trucks
- Moving merchandise into and throughout the store quickly, efficiently, and accurately
- POS, Customer Service, Answering Phones, Pricing, Fulfilling orders
- Responsible for seasonal departments and setup of displays
Preschool Teacher
Action Day Schools
San Jose
01.2007 - 06.2015
- Knowledge and planning of age-appropriate curriculum
- Positive behavior management techniques
- Communicate with parents about their child's behavior
- Facilitated communication between the parents and the school
- Provided support in maintaining a safe and clean learning environment.
Education
High school diploma or GED -
San Lorenzo Valley High School
High school diploma - Child development in Early Childhood Education
WestMed College
Santa Clara, CASkills
- Team collaboration
- Stockroom arrangements
- Exceptional time management skills
- Retail Software Use
- Computer proficiency
- Time management
- Multitasking and prioritization
- Attention to detail
Certification
Food Handler Certification
Timeline
In-Store Shopper/ Bulk associate
Sprouts Farmers Market
11.2024 - 04.2025
Backroom Associate
Burlington Stores
02.2023 - 09.2024
Grocery Clerk/Dot Com Shopper
Safeway
01.2020 - 02.2023
Key Holder/Assistant Manager
Kmart
06.2015 - 12.2019
Preschool Teacher
Action Day Schools
01.2007 - 06.2015
High school diploma or GED -
San Lorenzo Valley High School
High school diploma - Child development in Early Childhood Education
WestMed College
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