Brandy Hartman
Sherwood Park ,AB
Summary
Accomplished hospitality professional with a proven track record at The Unicorn, enhancing customer satisfaction and streamlining operations. Expert in point of sale systems and guest relations management, I excel in high-volume dining environments through exceptional communication skills and a focus on performance improvement. Successfully managed multitasking challenges, boosting efficiency and fostering memorable guest experiences.
Overview
27
27
years of professional experience
Work History
Sever
The Unicorn
Calgary, AB
03.2023 - 08.2024
- Demonstrated strong multitasking skills by managing multiple tables simultaneously without compromising service quality.
- Served food and beverages promptly with focused attention to customer needs.
- Worked with POS system to place orders, manage bills, and handle complimentary items.
- Collaborated with team members during busy shifts for efficient workflow and excellent guest experiences.
- Cultivated warm relationships with regular customers.
- Provided attentive service during high-volume periods without sacrificing attention to detail or guest rapport.
Server / Bartender
Hiway 21 Restaurant and Bar
Sherwood Park, AB
10.2021 - 03.2023
- Demonstrated strong multitasking skills by managing multiple tables simultaneously without compromising service quality.
- Served food and beverages promptly with focused attention to customer needs.
- Worked with POS system to place orders, manage bills, and handle complimentary items.
- Collaborated with team members during busy shifts for efficient workflow and excellent guest experiences.
- Cultivated warm relationships with regular customers.
- Performed opening and closing duties, ensuring the dining area was prepared for seamless service transitions.
- Enhanced customer satisfaction by promptly attending to their needs and providing personalized service.
Bartender / Server
Roadhouse Bar and Grill
Strathmore, AB
11.2017 - 03.2021
- Served high customer volumes during special events, nights, and weekends.
- Managed cash handling duties responsibly, ensuring accurate accounting at the end of each shift.
- Performed opening and closing duties, printing sales reports, setting up for incoming shift, preparing cash drawers, and taking inventory.
- Efficiently opened or closed the bar according to established procedures, ensuring preparedness for each shift.
- Developed loyal clientele by consistently delivering outstanding service and engaging in friendly conversation.
- Kept bar presentable and well-stocked to meet customer needs.
- Followed alcohol awareness procedures for preventing excessive guest intoxication.
Server
Cora’s Breakfast And Lunch
Sherwood Park , Alberta
09.2011 - 01.2017
- Maintained table settings by removing courses, replacing utensils and refilling beverages promptly and courteously.
- Collaborated with kitchen team to support order preparation, manage efficient deliveries and minimize customer service issues by verifying meals.
- Created orders, documented special requests and followed up with kitchen personnel to foster top-quality service and minimize complaints.
- Collected credit card, cash and gift certificate payments from customers and made proper change for cash transactions.
- Worked with POS system to place orders, manage bills and handle complimentary items for dissatisfied customers.
- Enhanced operational efficiency by using slow periods to restock employee and customer supplies, including ice, condiments, utensils, napkins, trays and delivery bags.
- Kept register accurate through correct billing, payment processing and cash management practices.
- Kept updated knowledge of menu and promotions, recommending specific items according to preferences and food allergies.
- Helped customers place orders, explained menu items and suggested appropriate options for food allergy concerns.
- Greeted and maintained relationships with regular customers.
- Replenished food items and other supplies, which included paper products and canned goods to keep pantry well-stocked during busy periods.
- Arranged tables for customers, following established preparation procedures to provide guests with excellent experiences and foster repeat business.
- Trained incoming staff on restaurant's practices, culture and procedures to maximize job satisfaction and productivity.
Server Manager
Smitty’s
Sherwood Park , Alberta
07.2004 - 08.2011
- Resolved challenging customer complaints to full satisfaction, promoting brand loyalty and maximizing repeat business.
- Oversaw day to day activities of 25 employees in restaurant establishment, fostering inspiring atmosphere to optimize employee experiences.
- Accurately completed end-of-day financial tasks worth over $5000.00 of cash and card transactions daily.
- Created and deployed successful strategies to boost performance, streamline processes and increase efficiency in different areas.
- Controlled food costs and managed inventory.
- Continuously evaluated business operations to effectively align workflows for optimal area coverage and customer satisfaction.
- Educated 25 [frount of house] employees on menu updates and procedural changes.
- Maintained table settings by removing courses, replacing utensils and refilling beverages promptly and courteously.
- Collaborated with kitchen team to support order preparation, manage efficient deliveries and minimize customer service issues by verifying meals.
- Created orders, documented special requests and followed up with kitchen personnel to foster top-quality service and minimize complaints.
- Collected credit card, cash and gift certificate payments from customers and made proper change for cash transactions.
- Cleaned outdoor eating area and indoor dining room by wiping tables, placing trash in receptacles and restocking napkin dispensers.
- Upsold high-profit items such as appetizers and mixed drinks to enhance sales numbers.
- Worked with POS system to place orders, manage bills and handle complimentary items for dissatisfied customers.
- Enhanced operational efficiency by using slow periods to restock employee and customer supplies, including ice, condiments, utensils, napkins, trays and delivery bags.
- Kept register accurate through correct billing, payment processing and cash management practices.
- Kept updated knowledge of menu and promotions, recommending specific items according to preferences and food allergies.
- Helped customers place orders, explained menu items and suggested appropriate options for food allergy concerns.
- Greeted and maintained relationships with regular customers.
- Prepared beverages and filled food orders for customers.
- Checked identification to enforce age requirement for alcoholic beverages.
- Arranged tables for customers, following established preparation procedures to provide guests with excellent experiences and foster repeat business.
- Trained incoming staff on restaurant's practices, culture and procedures to maximize job satisfaction and productivity.
Server
Beijing City Restaurant
Sherwood Park , Alberta
02.2001 - 07.2005
- Maintained table settings by removing courses, replacing utensils and refilling beverages promptly and courteously.
- Worked with POS system to place orders, manage bills and handle complimentary items for dissatisfied customers.
- Upsold high-profit items such as appetizers and mixed drinks to enhance sales numbers.
- Collected credit card, cash and gift certificate payments from customers and made proper change for cash transactions.
- Kept register accurate through correct billing, payment processing and cash management practices.
- Created orders, documented special requests and followed up with kitchen personnel to foster top-quality service and minimize complaints.
- Enhanced operational efficiency by using slow periods to restock employee and customer supplies, including ice, condiments, utensils, napkins, trays and delivery bags.
- Restocked salad bar and buffet for lunch and dinner service.
- Monitored guests for intoxication and immediately reported concerns to management.
- Kept updated knowledge of menu and promotions, recommending specific items according to preferences and food allergies.
- Collaborated with kitchen team to support order preparation, manage efficient deliveries and minimize customer service issues by verifying meals.
- Replenished food items and other supplies, which included paper products and canned goods to keep pantry well-stocked during busy periods.
- Checked identification to enforce age requirement for alcoholic beverages.
- Prepared beverages and filled food orders for customers.
- Greeted and maintained relationships with regular customers.
- Helped customers place orders, explained menu items and suggested appropriate options for food allergy concerns.
Cook
Rosie’s Place
Sherwood Park , Alberta
05.1997 - 02.2002
- Prepared cooking supplies, ingredients and workstations when opening and closing kitchen.
- Received food orders from cashiers and cooked items quickly to complete entire order together and serve hot.
- Prepared food items to meet recipes, portioning, cooking and waste control guidelines.
- Verified proper portion sizes and consistently attained high food quality standards.
- Changed and sanitized all cutting boards, benches and surfaces between tasks to avoid cross-contamination.
- Prepared identical dishes numerous times daily with consistent care, attention to detail and quality.
- Recommended menu items for new dish development, holidays, special events and promotions.
- Sanitized kitchen surfaces and equipment by cleaning grills, griddles, ovens and fryers
Server
Rosie’s Place Restaurant
Sherwood Park , Alberta
05.1997 - 02.2002
- Maintained table settings by removing courses, replacing utensils and refilling beverages promptly and courteously.
- Worked with POS system to place orders, manage bills and handle complimentary items for dissatisfied customers.
- Collected credit card, cash and gift certificate payments from customers and made proper change for cash transactions.
- Kept register accurate through correct billing, payment processing and cash management practices.
- Created orders, documented special requests and followed up with kitchen personnel to foster top-quality service and minimize complaints.
- Kept updated knowledge of menu and promotions, recommending specific items according to preferences and food allergies.
- Collaborated with kitchen team to support order preparation, manage efficient deliveries and minimize customer service issues by verifying meals.
- Replenished food items and other supplies, which included paper products and canned goods to keep pantry well-stocked during busy periods.
- Trained incoming staff on restaurant's practices, culture and procedures to maximize job satisfaction and productivity.
- Prepared beverages and filled food orders for customers.
- Greeted and maintained relationships with regular customers.
- Helped customers place orders, explained menu items and suggested appropriate options for food allergy concerns.
Education
High School -
Salisbury Composite High School
Sherwood Park, Alberta5 1999
Medical Transcription
ICS College
Edmonton, Alberta1 2017
Skills
- Hospitality service expertise
- Point of sale knowledge
- Bill computation
- Dining area cleanliness
- Guest seating arrangements
- Food sales and promotion
- Order accuracy
- Menu memorization
- Guest relations management
- Cash handling expert
- High-volume dining
- Tableside service
- Communication skills
- Food running
- Performance improvement
Languages
English
Full Professional
Timeline
Sever
The Unicorn
03.2023 - 08.2024
Server / Bartender
Hiway 21 Restaurant and Bar
10.2021 - 03.2023
Bartender / Server
Roadhouse Bar and Grill
11.2017 - 03.2021
Server
Cora’s Breakfast And Lunch
09.2011 - 01.2017
Server Manager
Smitty’s
07.2004 - 08.2011
Server
Beijing City Restaurant
02.2001 - 07.2005
Cook
Rosie’s Place
05.1997 - 02.2002
Server
Rosie’s Place Restaurant
05.1997 - 02.2002
High School -
Salisbury Composite High School
Medical Transcription
ICS College