Brandy Gothard
Brantford,ON
Summary
Accomplished Customer Service Representative with a proven track record at M&T Printing Group, enhancing customer satisfaction through expert complaint handling and efficient problem-solving. Skilled in payment processing and staff training, I consistently achieved high customer loyalty rates. Leveraging critical thinking and professional telephone demeanor, I excel in fast-paced environments, driving results and fostering team development.
Overview
22
22
years of professional experience
Work History
Customer Service Representative
M&T Printing Group
09.2006 - Current
- Developed proficiency in operating various printing equipment, enabling versatility within the team when needed for different projects.
- Examined job orders to determine quantity, stock specifications, colors and special printing instructions.
- Enhanced customer satisfaction by providing accurate, on-time delivery of printed materials for various clients.
- Developed strong product knowledge to provide informed recommendations based on individual customer needs.
- Responded to customer requests for products, services, and company information.
- Trained new Customer Service Representatives on company policies, procedures, and best practices.
- Managed inventory efficiently, maintaining optimal stock levels for smooth daily operations.
- Ensured smooth workflow by coordinating with other departments such as prepress, finishing, and shipping.
- Promptly responded to inquiries and requests from prospective customers.
- Enhanced customer experience by providing exceptional service and addressing inquires promptly.
- Achieved consistently high customer satisfaction ratings through diligent quality control measures and attention to detail.
- Increased customer satisfaction and grew business by maintaining close relationships with customers.
- Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
- Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
Customer Service Cashier
Tim Hortons
08.2004 - 09.2006
- Processed customer orders and accurately handled payment transactions.
- Developed and managed relationships with customers to increase customer loyalty.
- Enhanced customer experience by providing prompt and accurate transactions.
- Collaborated with team members to streamline checkout processes, reducing average customer wait time.
- Resolved customer complaints and maintained clean and tidy checkout area.
Customer Service Cashier
Giant Tiger
04.2002 - 08.2004
- Processed customer orders and accurately handled payment transactions.
- Promoted a positive shopping experience by greeting customers warmly upon entry and providing assistance as needed.
- Maintained a clean and organized workspace, promoting a welcoming environment for customers.
- Handled high-pressure situations calmly, maintaining composure during busy periods or difficult interactions.
Education
Grade 12 -
Forest Heights Collegiate Institute
Kitchener, ON06.2003
Skills
- Customer Service
- Problem-solving abilities
- Critical Thinking
- Money handling abilities
- Complaint Handling
- Payment Processing
- Professional telephone demeanor
- Order Processing
- Team Development
- Staff Training
- Key holder experience
Timeline
Customer Service Representative
M&T Printing Group
09.2006 - Current
Customer Service Cashier
Tim Hortons
08.2004 - 09.2006
Customer Service Cashier
Giant Tiger
04.2002 - 08.2004
Grade 12 -
Forest Heights Collegiate Institute
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