Summary
Overview
Work History
Education
Skills
Languages
Timeline
Generic

Brandy Gosselin

Edmonton,AB

Summary

Proven professional with a solid background in customer service and cash handling. Demonstrated exceptional skills in enhancing customer satisfaction and streamlining transactions during tenure at Dollar Tree. Excelled in time management and empathy. Achieved positive feedback through meticulous attention to detail and a strong work ethic, significantly contributing to workplace efficiency and client relations.

Overview

17
17
years of professional experience

Work History

Cashier

Dollar Tree
11.2024 - Current
  • Welcomed patrons upon entry.
  • Welcomed customers and helped determine their needs.
  • Worked flexible schedule and extra shifts to meet business needs.
  • Handled cash register transactions with exceptional accuracy.
  • Accurately accounted for daily transactions.
  • Maintained organization of merchandise at the front lanes.
  • Assisted customers with returns, refunds and resolving transaction issues.
  • Helped customers complete purchases, locate items, and join reward programs.
  • Counted money in cash drawers at beginning and end of shifts to maintain accuracy.
  • Stocked, tagged and displayed merchandise as required.
  • Assisted customers with inquiries and provided exceptional service, resulting in positive feedback from shoppers.
  • Handled multiple payment methods securely, minimizing discrepancies and potential losses.
  • Contributed to store success by maintaining high standards of cleanliness throughout the facility.
  • Addressed customer needs and made product recommendations to increase sales.

Spa Technician

Chacra Wellness
04.2015 - 09.2019
  • Handled all customer concerns with professionalism and timeliness.
  • Optimized scheduling system, decreasing client wait times.
  • Developed tailored treatment plans for specific client concerns such as stress reduction or muscle tension relief.
  • Safeguarded client confidentiality by adhering to strict privacy policies when handling personal information.
  • Achieved consistent positive feedback from clients through attentive listening and effective communication skills.
  • Maintained a relaxing atmosphere throughout the spa facility, ensuring client comfort at all times.
  • Enhanced customer experience with thorough consultations and expert product recommendations.
  • Maximized spa utilization by efficiently managing multiple appointments simultaneously without compromising service quality.

Manager

Big Wolf Country Store
01.2013 - 02.2015
  • Managed and motivated employees to be productive and engaged in work.
  • Accomplished multiple tasks within established timeframes.
  • Maintained professional, organized, and safe environment for employees and patrons.
  • Enhanced customer satisfaction by resolving disputes promptly, maintaining open lines of communication, and ensuring high-quality service delivery.
  • Developed and maintained relationships with customers and suppliers through account development.

Receptionist Administrator

Cathedral Energy Services
01.2011 - 02.2012
  • Answered incoming calls, directing clients to individuals addressing specific needs.
  • Greeted incoming visitors and customers professionally and provided friendly, knowledgeable assistance.
  • Kept reception area clean and neat to give visitors positive first impression.
  • Handled complaints and questions, and re-directed calls to other team members.
  • Expedited daily office tasks such as mail distribution, document scanning, photocopying, and data entry to ensure smooth workflow.
  • Acted as first point of contact and set appointments for prospective clients.
  • Maintained a clean, organized, and welcoming reception area with updated reading materials for visitors while monitoring security by verifying visitor credentials and issuing visitor badges.
  • Contributed to a positive work environment through excellent interpersonal skills and genuine care for colleagues'' needs or concerns.
  • Boosted company image by providing friendly, professional, and timely assistance to all visitors, clients, and vendors.

Housekeeper

Ramada
03.2009 - 02.2010
  • Ensured sanitary conditions in restrooms through regular disinfection.
  • Replenished towels and linens in guest rooms.
  • Vacuumed rugs and carpeted areas in offices, lobbies, and corridors.
  • Performed consistent upkeep of spaces to maintain high standards.
  • Removed bed sheets and towels from rooms and pre-treated stains to maintain and restore linen condition.
  • Enhanced guest satisfaction by ensuring thorough cleaning and timely room turnovers.
  • Increased room availability by managing time wisely and completing tasks within designated deadlines.
  • Engaged with guests on room requirements and amenities to promote overall satisfaction.
  • Prioritized guest comfort through attentive service, responding swiftly to special requests or concerns.

Housekeeper

Edmonton International Airport Travelodge
10.2007 - 01.2009
  • Sanitized and mopped bathrooms for cleanliness.
  • Cleaned and stocked guest rooms by replacing used towels and linens vacuuming floors, making beds, and restocking bathroom items.
  • Collaborated with other housekeeping staff to complete tasks efficiently and effectively.
  • Vacuumed rugs and carpeted areas in offices, lobbies, and corridors.
  • Enhanced guest satisfaction by maintaining high standards of cleanliness and hygiene in rooms and common areas.

Education

Diploma -

Leduc Composite High School
Leduc, AB
06.2009

Skills

  • Customer Engagement
  • Customer Service
  • Work ethic and integrity
  • Patience and empathy
  • Time management skills
  • Cash handling
  • Cleaning and sanitizing
  • Team collaboration
  • Customer service excellence
  • Reliability and punctuality
  • Customer relations
  • Cash register operation
  • Professionalism and courtesy
  • POS systems
  • Staff training
  • Attention to detail

Languages

English
Full Professional
French
Elementary

Timeline

Cashier

Dollar Tree
11.2024 - Current

Spa Technician

Chacra Wellness
04.2015 - 09.2019

Manager

Big Wolf Country Store
01.2013 - 02.2015

Receptionist Administrator

Cathedral Energy Services
01.2011 - 02.2012

Housekeeper

Ramada
03.2009 - 02.2010

Housekeeper

Edmonton International Airport Travelodge
10.2007 - 01.2009

Diploma -

Leduc Composite High School

Similar Profiles

CREATE PROFILE
Brandy Gosselin