Brandy Dudley
Penticton,BC
Summary
Proven Sales Specialist with a track record of enhancing customer relationships and boosting sales through expert relationship building and product knowledge. At Rona, excelled in upselling, cross-selling, and client account management, significantly improving client satisfaction. Skilled in cash handling and customer service, adept at turning inquiries into sales and fostering loyal customer base.
Overview
7
7
years of professional experience
Work History
Sales Specialist
Rona
Penticton, BC
07.2019 - Current
- Built rapport with customers and assessed needs to make product recommendations and upsell.
- Educated customers about product features and benefits to aid in selecting best options for each individuals' needs.
- Built strong client relationships through consistent communication and effective problemsolving.
- Provided first-rate service to all customers and potential customers.
Sales Associate
Marks Work Warehouse
Kelowna, BC
06.2017 - 03.2019
- Organized racks and shelves to maintain store visual appeal, engage customers, and promote specific merchandise.
- Handled cash transactions efficiently while adhering to company cash handling policies, ensuring accuracy in all financial exchanges.
- Built relationships with customers to encourage repeat business.
- Managed returns, exchanges and refunds in accordance with store policy.
- Prepared merchandise for sales floor by pricing or tagging.
- Helped customers locate products and checked store system for merchandise at other sites.
- Maintained calm demeanor and professionally managed issues in busy, high-stress situations.
- Answered customer questions about sizing, accessories, and merchandise care.
- Accurately processed POS transactions, returning coin, currency, payment cards, and receipts to customers.
Education
École Kelowna Secondary School
Kelowna, BC06.2017
Skills
- Relationship Building
- Client Relations
- Customer service and care
- Upselling and Cross Selling
- Cash Handling
- Cold-calling
- Account Management
- Product and service knowledge
- Customer Service
- Customer Relationship Building
- Product Promotions
- Client Account Management
Languages
English
Native or Bilingual
Timeline
Sales Specialist
Rona
07.2019 - Current
Sales Associate
Marks Work Warehouse
06.2017 - 03.2019
École Kelowna Secondary School