Summary
Overview
Work History
Education
Skills
Languages
Timeline
Brandy Carl

Brandy Carl

Ponoka,AB

Summary

Caring professional prepared to deliver case management and client advocacy. Dedicated to helping others achieve progress toward goals and meet specific needs. Wide-ranging knowledge of applicable services and professionals appropriate for clients. Organized and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals. Hardworking and passionate job seeker with strong organizational skills eager to secure entry-level community support worker position. Ready to help team achieve company goals.

Overview

15
15
years of professional experience

Work History

Homemaker

Self
02.2006 - 04.2019
  • Self-motivated, with a strong sense of personal responsibility.
  • Demonstrated respect, friendliness and willingness to help wherever needed.
  • Passionate about learning and committed to continual improvement.
  • Organized and detail-oriented with a strong work ethic.
  • Identified issues, analyzed information and provided solutions to problems.
  • Skilled at working independently and collaboratively in a team environment.

Administrative Assistant

Stettler Ag Society
07.2008 - 02.2010
  • Supported executive staff through scheduling meetings, coordinating travel arrangements, and preparing crucial documents.
  • Maintained confidentiality of sensitive information by adhering to strict privacy policies and implementing secure filing systems.
  • Improved document organization with thorough file maintenance, archiving outdated records as necessary for efficient retrieval when needed.
  • Answered multi-line phone system, routing calls, delivering messages to staff and greeting visitors.
  • Restocked supplies and placed purchase orders to maintain adequate stock levels.
  • Managed filing system, entered data and completed other clerical tasks.
  • Assisted coworkers and staff members with special tasks on daily basis.
  • Delivered excellent customer service through prompt responses to client inquiries, addressing concerns effectively, and building strong relationships.

Night Auditor

Best Western Hotel
08.2004 - 03.2006
  • Enhanced guest satisfaction by efficiently managing night audit tasks and resolving issues promptly.
  • Streamlined the check-in and check-out process for guests, ensuring a smooth experience during overnight hours.
  • Maintained accurate financial records by diligently balancing daily revenue reports and identifying discrepancies.
  • Provided exceptional customer service to overnight guests, addressing inquiries, and offering assistance as needed.
  • Prepared detailed end-of-shift reports, highlighting noteworthy incidents or areas requiring improvement for management review.
  • Handled emergency situations calmly and professionally, keeping guest safety as the top priority at all times.
  • Generated and printed daily financial reports to track hotel performance.
  • Answered multi-line phone system to respond to inquiries and transfer calls to correct departments and personnel.
  • Investigated auditing discrepancies by reconciling cash drop and credit card transactions.
  • Completed night audit for guest ledgers to close bank and cash registers, reconciling issues quickly, and marking discrepancies.
  • Upheld hotel security by vigilantly monitoring CCTV footage and conducting periodic property walk throughs.
  • Assisted management in forecasting room occupancy rates, optimizing room allocation and maximizing revenue.

Education

Certificate - Community Support Worker

Bredin College For Business, Red Deer, AB
03.2021

Certificate of Technical Studies - Computerized Business Application

Academy of Learning College, Red Deer, AB
05.2019

GED -

Red Deer College, Red Deer, AB
07.2000

Skills

  • Good Telephone Etiquette
  • Task Prioritization
  • Flexible and Adaptable
  • Microsoft Office
  • Quality Assurance
  • Organizational Skills
  • Time Management
  • Empathy and understanding
  • Goal setting
  • Resource coordination
  • Conflict resolution
  • First aid and CPR
  • Trauma-informed care
  • Substance abuse awareness
  • Crisis intervention
  • Data entry and reporting
  • Computer literacy
  • Effective communication

Languages

English
Native or Bilingual

Timeline

Administrative Assistant - Stettler Ag Society
07.2008 - 02.2010
Homemaker - Self
02.2006 - 04.2019
Night Auditor - Best Western Hotel
08.2004 - 03.2006
Bredin College For Business - Certificate, Community Support Worker
Academy of Learning College - Certificate of Technical Studies, Computerized Business Application
Red Deer College - GED,

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Brandy Carl