Brandy Bugbee
Lower Sackville,NS
Summary
Adept Senior Sales Account Manager with a proven track record at Staples Advantage, specializing in identifying untapped markets and fostering long-term client relationships. Expert in negotiation and Salesforce, excelled in transforming business development strategies and sales team training to exceed KPIs. Ensured sustainable growth and unparalleled customer satisfaction through strategic planning and rapport building.
Overview
21
21
years of professional experience
Work History
Senior Sales Account Manager
Staples Advantage
09.2008 - 11.2023
- Conducted comprehensive market analysis to identify new business opportunities in untapped markets.
- Collaborated with cross-functional teams to develop tailored solutions for unique customer needs.
- Provided exceptional customer service, addressing concerns promptly and proactively identifying potential issues.
- Tracked sales metrics and data analysis to inform future decision-making and strategy adjustments.
- Built rapport with clients through regular check-ins, ensuring their ongoing satisfaction with our products or services.
- Negotiated favorable contract terms, securing long-term partnerships with clients.
- Created customized pricing models to accommodate diverse budget constraints while preserving profitability targets.
Quality Assurance Coach
ICT Rogers
02.2003 - 08.2008
- Skillfully handled inbound and outbound calls by answering product, and billing inquiries in a concise and accurate manner.
- Took ownership of customer issues by troubleshooting problems and escalating unresolved issues to relevant internal teams.
- Collected all customer feedback and documented into appropriate CSR management systems.
- Was responsible for listening to live and recorded calls, and critiquing agents to help coach them to better execute call procedures.
- Supported agents on the call floor by answering questions, and taking escalated manager requested calls.
Education
High School Diploma -
Dartmouth High School
Dartmouth, NS06.1993
Skills
- Negotiation expertise
- Sales Presentations
- Solution selling
- Salesforce proficiency
- Pipeline Management
- Territory Management
- CRM Software
- Sales team training
- Rapport and relationship building
- Business development and planning
- KPI Tracking
Languages
English
Professional Working
Timeline
Senior Sales Account Manager
Staples Advantage
09.2008 - 11.2023
Quality Assurance Coach
ICT Rogers
02.2003 - 08.2008
High School Diploma -
Dartmouth High School
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