Brandy Brohm
Coboconk,ON
Summary
Versatile customer service representative with exceptional communication and multi-tasking ability. Proven success providing high-quality customer service in fast-paced, high-stress environments. Generate thoughtful recommendations and accommodate dietary restrictions.
Overview
2
2
years of professional experience
Work History
Waitress
Maplewood Smoked Meat Bistro
Norland, ON
08.2019 - 11.2021
- Maintained customer satisfaction with timely table check-ins to assess food and beverage needs.
- Used cash registers and credit card machines to cash out customers.
- Kept server areas clean and stocked to increase efficiency while working tables.
- Greeted new customers, discussed specials and took drink orders.
- Displayed enthusiasm and promoted excellent service to customers, successfully increasing referrals and walk-in business.
- Resolved guest and employee complaints to maintain complete customer satisfaction and workforce effectiveness.
- Stayed up-to-date on menu changes to help customers make food choices.
- Checked identification for minimum age for sale of alcoholic beverages.
- Upsold drink specialty items, wine selections and desserts to increase overall sales and exceed targets.
- Applied comprehensive knowledge of wine, cider and beer to increase daily beverage sales.
Education
Fenelon Falls Secondary School
Fenelon Falls, ON2003
Skills
- Special Requests and Substitutions
- Transactions and Cash Handling
- Specials Promotion and Upselling
- Warm and Friendly
- Order Accuracy and Delivery
- Cool Under Pressure
- Conflict and Complaint Resolution
- Team Player
- Age Verification
- Accuracy and Efficiency
- Corrective Actions
- Guest Satisfaction
- Maximizing Profitability
- Billing and Payment Processing
- Wine and Liquor Service
- Suggestive Selling
- Adaptable and Flexible
- Courteous Phone Demeanor
- Serving Customer Needs
Timeline
Waitress
Maplewood Smoked Meat Bistro
08.2019 - 11.2021
Fenelon Falls Secondary School
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