Summary
Overview
Work History
Education
Skills
Timeline
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Brandy Ballesteros

Yorba Linda

Summary

Dynamic leader with a proven track record at Boxlunch, adept in customer service and store merchandising. Excelled in fast-paced environments, enhancing team leadership and problem-solving skills. Achieved significant improvements in store operations and customer satisfaction through innovative strategies and effective training. Skilled in cash management and fostering positive customer relations.

Overview

12
12
years of professional experience

Work History

Store Manager

Boxlunch
05.2018 - Current
  • Started as a sales associate in 2018 and worked my way up to store manager
  • Managed inventory control, cash control, and store opening and closing procedures.
  • Managed daily operations to ensure smooth functioning of the store, maintaining a clean, safe environment for customers and employees.
  • Managed store employees successfully in fast-paced environment through proactive communication and positive feedback.
  • Work effectively in fast-paced environments.
  • Organized and detail-oriented with a strong work ethic.
  • Skilled at working independently and collaboratively in a team environment.
  • Ability to learn quickly and adapt to new situations.
  • Maximized sales by creating innovative visual merchandising displays and store layouts.


Customer Service Sales Associate

Kohls
09.2014 - 06.2019
  • Helped customers locate products and checked store system for merchandise at other sites.
  • Maintained calm demeanor and professionally managed issues in busy, high-stress situations.
  • Managed returns, exchanges and refunds in accordance with store policy.
  • Created inviting environment for customers by maintaining store organization and cleanliness.
  • Opened, shelved and merchandised new products in visually appealing and organized displays for optimal sales promotions.
  • Minimized wait times for customers during peak hours, maintaining a high level of customer satisfaction.
  • Provided training to new staff on sales techniques and store procedures, ensuring consistent customer service experience.

Receptionist

Fun Services
06.2013 - 06.2014
  • Assisted internal staff with clerical and administrative needs to maximize efficiency and team productivity.
  • Greeted incoming visitors and customers professionally and provided friendly, knowledgeable assistance.
  • Corresponded with clients through email, telephone, or postal mail.
  • Handled cash transactions and maintained sales and payments records accurately.
  • Helped coordinate events for schools


Cashier Assistant

Costco
08.2012 - 06.2013
  • Packed customer orders into boxes and bags, transferring to shopping cart.
  • Supported store operations by assisting with tasks such as cleaning spills, organizing displays, or retrieving carts when necessary.
  • Assisted with restocking shelves and inventory management to keep the store well-stocked and appealing to customers.
  • Cleaned and sanitized cashier workstation and scanning area.
  • Retrieved items for customers and verified prices.
  • Helped out in other departments when needed: food court, clothing, stocking, retrieving carts

Education

No Degree -

Fullerton College
Fullerton, CA
06-2028

High School Diploma -

Eldorado High School
Placentia, CA
06-2012

Skills

  • Customer Service
  • Problem-Solving
  • Customer Relations
  • Multitasking and Organization
  • Friendly and Positive
  • Training and mentoring
  • Team Leadership
  • Store Merchandising
  • Cash Management
  • Product Merchandising

Timeline

Store Manager

Boxlunch
05.2018 - Current

Customer Service Sales Associate

Kohls
09.2014 - 06.2019

Receptionist

Fun Services
06.2013 - 06.2014

Cashier Assistant

Costco
08.2012 - 06.2013

No Degree -

Fullerton College

High School Diploma -

Eldorado High School

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Brandy Ballesteros