Summary
Overview
Work History
Education
Skills
Certification
Additional Information
Timeline
Generic

Brandon McFarland

Los Angeles

Summary

Dynamic professional with help desk analyst background and an Associate's degree in Computer Information Systems. Adept in ticketing systems, Threat detection, and log analysis. Eager to transition into cyber security to protect organizational assets and stay updated on emerging threats.

Overview

2
2
years of professional experience
1
1
Certification

Work History

Help Desk Analyst 2

Center for Family Health and Education
12.2024 - Current
  • Administered Active Directory tasks including user provisioning, deactivation, password resets, and group management
  • Implemented and managed phishing awareness campaigns to educate staff on cybersecurity best practices and highlighted areas for improvement
  • Developed and administered GPOs to enforce security policies, automate user environments, and optimize system configurations across all departments
  • Provided Tier 1 & 2 support to internal users by troubleshooting hardware, software, network, and printer issues through desk-side assistance, ensuring minimal downtime

Help Desk Analyst

Taco Bell Corporate
08.2023 - 11.2024
  • Supervised and assisted level 1 support staff as a Floor Monitor, providing guidance and resolving complex issues and tickets.
  • Resolved 30+ daily tickets, demonstrating proficiency in triaging and prioritizing incidents to maintain seamless operations across 7000 stores.
  • Applied diagnostic techniques to troubleshoot and resolve software and hardware issues, enhancing system performance and reliability.
  • Managed and maintained network infrastructure, including switches, routers, and firewalls, resolving connectivity issues to ensure network stability.

Education

Bachelor of Science - Cybersecurity And Information Assurance

Western Governors University
06.2025

Associate of Science - Computer Information Systems

Chaffey College
06.2024

Skills

  • Azure
  • Active Directory
  • Networking
  • Ticketing Systems
  • Remote Desktop Support
  • Incident Response
  • EDR

Certification

  • ISC2 Certified Cybersecurity
  • CompTIA A+
  • CompTIA Security+
  • CompTIA Network+
  • Microsoft Windows Defender and Firewall
  • Lets Defend Soc Analyst Training
  • AWS Cloud Practitioner (In Progress)

Additional Information

Cyber Range

  • Leveraged virtualization technologies such as VirtualBox to create a dynamic and scalable cyber range infrastructure that supports multiple scenarios and exercises
  • Integrated security tools and software into the cyber range environment to facilitate monitoring, analysis, and mitigation of simulated cyber threats and attacks

Network Home Lab:

  • Developed and managed a home network lab, integrating routers, switches, and other components to gain practical experience in network setup and management.
  • Configured VLANs, monitored traffic flow, and troubleshot connectivity issues, deepening practical knowledge of network security and best practices.

Raspberry PI NAS Implementation using OpenMediaVault:

  • Developed a Network-Attached Storage (NAS) solution using Raspberry Pi and OpenMediaVault, implementing secure remote access through a VPN for data management from any location.
  • Configured network settings and managed user permissions, ensuring optimized data access and security protocols.

Timeline

Help Desk Analyst 2

Center for Family Health and Education
12.2024 - Current

Help Desk Analyst

Taco Bell Corporate
08.2023 - 11.2024

Associate of Science - Computer Information Systems

Chaffey College

Bachelor of Science - Cybersecurity And Information Assurance

Western Governors University
Brandon McFarland