Brandon Wait
Vancouver,British Columbia
Summary
Current Systems Administrator/IT Manager seeking a career transition into sales. Extensive experience in the technical side of IT, coupled with inherent interpersonal skills, makes for an ideal fit for a sales position at Sophos. This career has honed technical skills and a deep understanding of customer needs in IT, complemented by a natural talent for sales and communication. Eager to combine technical expertise with innate sales abilities to make a significant contribution to Sophos' success.
Overview
8
8
years of professional experience
Work History
IT Administrator
Fast + Epp
08.2022 - Current
- Led transition from a managed service provider (MSP) to an internal IT model, significantly reducing company expenses by internalizing IT operations.
- Built and managed competent helpdesk team, enhancing IT support efficiency and user satisfaction.
- Achieved a yearly cost saving of $50,000 by internalizing backup systems and optimizing data management processes.
- Spearheaded cybersecurity initiatives, including implementation of Endpoint Detection and Response (EDR), advanced antivirus solutions, and end-user phishing simulations, substantially boosting company’s overall security posture.
- Conducted comprehensive cybersecurity training programs, raising awareness and preparedness among employees.
- Implemented Remote Monitoring and Management (RMM) system and ticketing tool, streamlining IT operations and response times.
- Overhauled onboarding process for new hires, ensuring a smooth and efficient integration into the company’s IT ecosystem.
- Managed IT budgeting, demonstrating effective cost-control and resource allocation skills.
- Negotiated software contracts, showcasing strong negotiation skills and a keen understanding of software value and utility.
IT Ananlyst/Team Lead
Aurora Cannabis Inc
08.2019 - Current
- Identified and flagged inefficiencies in processes and worked to help develop better processes to resolve which resulted in a 20% boost in our teams TTR. (Time to resolve)
- Was acting team lead for support team for western canada while current manager was on LOA
- Key role in many IT projects, helped deploy, test, write technical and TTO documentation.
- Helped organize and audit systems and users to ensure compliance and secure systems.
- Worked directly with our laboratory to assist with setting up of lab machines connecting to the network and communication with LIMS databases.
- Provided top level professional support across the business to support users, applications and systems.
- Identified and flagged inefficiencies in processes and worked to help develop better communication and processes to resolve.
- Oversaw installation of software programs and hardware systems to meet business requirements.
- Documented procedures and business processes and shared information with appropriate stakeholders.
- Supported emergency deployment of remote office applications and tools for an immediate work from home order brought on by pandemic.
Junior Systems Administrator (Kool-IP Contractor)
College Of Physicians And Surgeons Of BC
03.2017 - 07.2019
- Configuration and maintenance of VPN, Firewall, through our Sophos UTM.
- Project lead on migration from perpetual microsoft licensing model to O365 based model
- Worked with Meraki for app deployment and MDM
- Management of network infrastructure and applications used throughout environment.
- Key in the implementation of a ticketing and IT asset management system.
- Worked with developers to identify and fix production bugs and data issues.
- Maintained accounts and auditing of employee access.
- Came up with creative solutions to solve issues with budgetary restraints.
- Created support documentation that enabled user community to extend skills, leverage system features and find resolutions to questions without intervention from support team.
- Negotiated security software agreements, resulting in cost savings of over $100,000 annually with our firewall and security vendor Sophos.
IT Technician
Kool-IP Solutions
09.2016 - 07.2019
- Provided comprehensive technical support as part of a dynamic team in a Managed Services Provider environment, serving a diverse client base with varying IT infrastructures.
- Quickly and accurately diagnosed and resolved technical issues across a range of software, hardware, and network systems.
- Maintained high levels of customer satisfaction through effective communication, problem-solving, and timely resolution of IT issues.
- Collaborated closely with clients to understand their specific IT environments, ensuring personalized and efficient support.
- Utilized a variety of remote management tools to efficiently address client issues, minimizing downtime and improving productivity.
- Assisted in the deployment of new hardware and software solutions, ensuring seamless integration into client environments.
- Contributed to the development and maintenance of IT documentation, improving the knowledge base for ongoing support and training purposes.
- Actively participated in continuous learning and training to stay up-to-date with the latest technologies and best practices in IT support.
Education
BBA - Accounting
Texas State University
San Marcos, TX2015
Skills
- Teamwork and Collaboration
- RMM Tools (Connectwise & Ninja RMM)
- Documentation Management
- Scheduling
- Interpersonal Communication
- M365 Administrator
- AD (On Prem/Azure)
- Exchange Administration
- ITSM Tools (Service Now Fresh Service)
- Intune Administration
- Hypervisors (VMWare, Hyper-V)
- Networking (Meraki, Juniper, Aruba, Sophos)
- CyberSecurity Education (Terra Nova, KnowB4, IronScales)
Timeline
IT Administrator
Fast + Epp
08.2022 - Current
IT Ananlyst/Team Lead
Aurora Cannabis Inc
08.2019 - Current
Junior Systems Administrator (Kool-IP Contractor)
College Of Physicians And Surgeons Of BC
03.2017 - 07.2019
IT Technician
Kool-IP Solutions
09.2016 - 07.2019
BBA - Accounting
Texas State University
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