Summary
Overview
Work History
Education
Skills
Timeline
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Brandon Virgo

Stanton

Summary

Professional hospitality worker with extensive experience, eager to excel in a fast-paced, well-established environment. Proven track record in ensuring exceptional customer service and satisfaction. Strong focus on teamwork and adaptability, consistently meeting changing needs. Skilled in managing multiple tasks, handling customer inquiries, and maintaining a clean and organized workspace. Reliable and results-driven, with a positive attitude and excellent communication skills.

Overview

7
7
years of professional experience

Work History

Tutor

OCASA Charter School
Online
01.2024 - Current
  • Provides one-on-one tutoring sessions, tailoring instruction to meet the specific needs of each student, while promoting independent learning skills.
  • Assesses student progress through regular evaluations and tailored feedback mechanisms.
  • Utilizes social skills to study various individualistic student behaviors and adapts by readjusting teaching methods depending on the student.
  • Organizes meetings with parents to address concerns and support students' academic growth effectively.
  • Collaborates with students to complete homework assignments, identify lagging skills, and correct weaknesses.

Lead Server

Splitsville Luxury Lanes
Anaheim
05.2018 - Current
  • Develops social skills and displays enthusiasm that helps me assess individualistic needs suited to the satisfaction of guests and fellow employees.
  • Organizes time wisely in a high-foot-traffic environment, and manages to remain efficient and attentive cohesively, while also maintaining excellent and personable service.
  • Interacts with a vast range of diverse individuals and groups based on age, ethnicities, backgrounds, gender identity, and class level on a day-to-day basis.
  • Resolves guest and employee complaints to maintain customer satisfaction and workforce effectiveness.
  • Shares knowledge of menu items and flavors, enabling customers to make personal decisions based on taste and interest.
  • Continuously follows health and safety protocols, including food allergens and dietary restrictions, which are crucial for maintaining safe and sanitary environments for customers and staff.
  • Promoted to Lead Server within months, which carried the responsibility of monitoring up to 15 servers throughout shifts, leading by example, teaching how to up-sell, and training newly hired staff, all while maintaining work productivity and a positive work environment.

Education

Bachelor of Arts - Comparative World Literature

California State University, Long Beach
Long Beach, CA
12-2021

Skills

  • Team leadership
  • Customer service
  • Health and safety
  • Interpersonal skills
  • Organizational skills
  • Employee training
  • Problem solving
  • Time management
  • Effective communication

Timeline

Tutor

OCASA Charter School
01.2024 - Current

Lead Server

Splitsville Luxury Lanes
05.2018 - Current

Bachelor of Arts - Comparative World Literature

California State University, Long Beach

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Brandon Virgo