Brandon Vick
Port Coquitlam
Summary
Experienced in troubleshooting systems and providing user support. Leveraged expertise in hardware and software installation to maintain efficient IT operations. Possesses a strong understanding of network configurations and excels in effective communication within collaborative environments. Results-driven sports professional committed to excellence and continuous improvement. Fosters team collaboration and consistently achieves goals. Demonstrates reliability and adaptability, with a strong focus on strategic thinking and physical conditioning. Professional administrative specialist prepared for a role that requires exceptional organizational and interpersonal skills. Proven track record of managing high-traffic reception areas, coordinating schedules, and delivering top-notch customer service. Recognized for strong teamwork and adaptability, ensuring seamless operations and positive client interactions.
Overview
11
11
years of professional experience
1
1
Certification
Work History
Front Desk Receptionist/Supervisor (Part Time)
West Coast Iron
08.2022 - Current
- Delivered outstanding customer service by fostering a welcoming and professional environment at the front desk
- Leveraged sales expertise to successfully promote memberships and services, increasing revenue and customer satisfaction
- Showcased leadership by training and mentoring new employees, developing a results-driven and cohesive team
- Resolved customer issues with empathy and professionalism, ensuring long-term client retention and trust in the brand
- Proactively identified and implemented process improvements to enhance operational efficiency and member engagement
Freelance
Private IT Help Desk Assistant
09.2014 - Current
- Provided first-line technical support for clients, resolving complex hardware, software, and network issues with high efficiency
- Handled end-user support, account setups, password recovery, and software installations, ensuring seamless IT operations
- Conducted risk assessments to identify vulnerabilities in client systems, implementing proactive solutions to mitigate potential threats
- Applied advanced security protocols, including firewalls, encryption, and secure configurations, to safeguard client data and systems
- Maintained and tracked hardware and software inventories, ensuring compliance with licensing and efficient resource utilization
- Managed incoming IT support requests through ticketing systems, prioritizing and escalating issues as needed to ensure timely resolution
- Designed and built tailored PC solutions for gaming, business, and creative professionals, emphasizing performance and reliability
- Implemented and maintained hybrid server environments, focusing on scalability and security for diverse client needs
- Developed detailed documentation for troubleshooting steps, system configurations, and end-user training to streamline IT processes
- Used monitoring tools to detect and resolve potential system issues before they affected operations, ensuring minimal downtime
- Delivered personalized IT training to empower clients with practical knowledge for managing basic technical issues independently
- Built long-term relationships by providing exceptional customer service and consistently exceeding client expectations
Industrial Warehouse Athlete
Sysco Food Supply Distribution
06.2024 - 02.2025
- Implemented precise workflows to ensure accurate order fulfillment, demonstrating attention to detail and efficiency
- Consistently exceeded productivity goals by processing 500-1200 cases per shift, showcasing strong time management and stamina
- Managed physically demanding tasks, including lifting heavy boxes, while maintaining focus and reliability during overnight shifts
- Demonstrated commitment to continuous improvement by identifying bottlenecks and proposing solutions to streamline operations
- Balanced academic commitments with athletic pursuits, maintaining a high GPA while excelling in work activities.
HVAC Technician Assistant
N/A
11.2023 - 01.2024
- Assisted senior technicians with the installation, maintenance, and repair of HVAC systems for residential and commercial properties
- Performed routine inspections and troubleshooting to identify issues and ensure efficient system performance
- Maintained tools and equipment, ensuring they were in proper working order and ready for use on job sites
- Followed safety protocols to ensure a secure work environment during installation and repair processes
- Provided excellent customer service by addressing client questions and explaining basic system operations
Background Performer
Film Industry
05.2014 - 01.2022
- Adapted quickly to diverse roles, from stunt work to handling firearms under strict safety protocols, showcasing versatility and discipline
- Maintained professionalism and focus on high-pressure film sets, contributing to successful productions
- Developed strong communication and teamwork skills through collaboration with directors, crew, and other performers
- Demonstrated commitment to excellence by consistently meeting the expectations of high-profile productions
Lego Brick Specialist
Lego Store
11.2016 - 05.2017
- Delivered personalized customer service, using in-depth product knowledge to assist and inspire customers
- Consistently exceeded sales targets through a charismatic and engaging sales approach
- Fostered a positive shopping experience by maintaining visually appealing store displays and a welcoming atmosphere
- Trained new team members in sales techniques and customer engagement, ensuring high performance and team cohesion
- Demonstrated resilience and creativity in resolving customer concerns, turning challenges into opportunities for relationship building
Education
Cybersecurity Analyst Program - Cybersecurity
Vancouver Career College
New Westminster, BC05-2025
Skills
- Help Desk Operations
- Risk Management and Assessment
- Network Configuration and Security
- Operating Systems Expertise
- Scripting and Automation
- Hybrid Server Management
- Data Security and Compliance
- Incident Response
- Customer Training and Support
- Strategic thinking
- Adaptable
- Personable and friendly
Technical Skills & Expertise
- Skilled in managing IT help desk operations, including resolving support tickets, managing user accounts, and maintaining detailed issue logs.
- Proficient in identifying system vulnerabilities, conducting risk assessments, and implementing mitigation strategies to protect client systems.
- Advanced knowledge of Network+ concepts, including VLANs, routing protocols, and firewall configurations. Experience with designing secure, high-performing networks.
- Proficient in installation, troubleshooting, and maintenance of Windows, Linux, macOS, and iOS systems.
- Expertise in Python, PowerShell, and Linux scripting for automating repetitive tasks, optimizing workflows, and enhancing system efficiency.
- Specialized in configuring and managing hybrid server environments, ensuring data integrity and scalability.
- Experienced in implementing secure data handling protocols, ensuring compliance with industry standards and best practices.
- Skilled in responding to security incidents, containing threats, and recovering systems with minimal downtime.
- Adept at utilizing cloud management tools and virtualization platforms to optimize IT infrastructure and scalability.
- Delivered one-on-one and group training sessions to enhance client understanding of IT systems and tools.
Certifications & Education
- Cybersecurity Program, Vancouver Career College, 01/01/23, Expected Graduation 01/01/25
- Security+ Certification, CompTIA Certified
- Network+ Certification, CompTIA Certified
- System Hybrid Servers Core and Advanced Certification
- Windows Systems Core Troubleshooting and Installation Certification
Languages
English
Native or Bilingual
Certification
Testout Client Pro
Testout Hybrid Server Pro: Core
Testout Hybrid Server Pro: Advanced
Testout Security Pro
Testout Ethical Hacker Pro
COMPTIA - Network+
COMPTIA - Security+
Interests
- Video Gaming
- Artificial Intelligence (AI) and Machine Learning
- Reading
- DIY and Home Improvement
- Cooking
- Bodybuilding / Aspiring Bodybuilder Did my first show back in 2023 with more to come!
- Creative Writing
- Gardening
Timeline
Industrial Warehouse Athlete
Sysco Food Supply Distribution
06.2024 - 02.2025
HVAC Technician Assistant
N/A
11.2023 - 01.2024
Front Desk Receptionist/Supervisor (Part Time)
West Coast Iron
08.2022 - Current
Lego Brick Specialist
Lego Store
11.2016 - 05.2017
Freelance
Private IT Help Desk Assistant
09.2014 - Current
Background Performer
Film Industry
05.2014 - 01.2022
Cybersecurity Analyst Program - Cybersecurity
Vancouver Career College
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