Summary
Overview
Work History
Education
Skills
Accomplishments
Timeline
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Brandon Tressler

Rancho Santa Margarita

Summary

Dynamic professional with a proven track record at Oak Creek Golf Club, excelling in event coordination and customer service. Skilled in POS system operation and fostering customer relationships, I effectively trained staff and resolved issues, enhancing service quality and operational efficiency. Committed to maintaining high standards of cleanliness and workplace safety.

Overview

5
5
years of professional experience

Work History

Pro Shop Attendant/ Tournament Cordination

Oak Creek Golf Club
04.2024 - Current
  • Assisted with event coordination, including tournament setup and logistics for smooth operations.
  • Trained new employees comprehensively on all aspects of Pro Shop operations, promoting high-quality service standards.
  • Managed cash register transactions accurately, ensuring proper handling of payments and receipts.
  • Demonstrated outstanding communication skills while resolving customer complaints or concerns professionally.
  • Assisted in inventory management, ensuring accurate tracking of products and timely restocking of items.
  • Established relationships with vendors.
  • Resolved customer complaints with patience and professionalism, preserving shop's reputation for excellent service.

Team Leader Manager

ASICS Outlet Store
08.2021 - 03.2024
  • Resolved customer service issues by finding immediate solutions, increasing customer confidence, and decreasing escalations to executive office.
  • Enhanced team productivity by implementing efficient workflow processes and setting clear performance expectations.
  • Led employee relations through effective communication, coaching, training, and development.
  • Collaborated with senior management on strategic planning efforts, aligning departmental objectives with overall company vision.
  • Conducted regular performance reviews, providing constructive feedback and coaching to facilitate continuous improvement among employees.
  • Consistently met or exceeded departmental goals by effectively managing resources and establishing clear objectives for the team.

Sales Associate

ASICS Outlet
11.2020 - 06.2021
  • Organized racks and shelves to maintain store visual appeal, engage customers, and promote specific merchandise.
  • Handled cash transactions efficiently while adhering to company cash handling policies, ensuring accuracy in all financial exchanges.
  • Built relationships with customers to encourage repeat business.
  • Managed returns, exchanges and refunds in accordance with store policy.
  • Prepared merchandise for sales floor by pricing or tagging.
  • Answered customer questions about sizing, accessories, and merchandise care.

Education

Bachelor of Science - Business Administration

Vanguard University of Southern California
Costa Mesa, CA
05-2024

High School Diploma -

El Toro High School
Lake Forest, CA
06-2019

Skills

  • Team player mentality
  • Workplace safety
  • Customer relationship building
  • Cleanliness and hygiene
  • POS system operation
  • Golf Genius
  • Microsoft Office skills
  • Skilled in Google productivity tools
  • Email management

Accomplishments

  • PGA Affiliate working on becoming a PGA Associate.
  • Team Captain of Vanguard's Cross Country and Track Team


Timeline

Pro Shop Attendant/ Tournament Cordination

Oak Creek Golf Club
04.2024 - Current

Team Leader Manager

ASICS Outlet Store
08.2021 - 03.2024

Sales Associate

ASICS Outlet
11.2020 - 06.2021

Bachelor of Science - Business Administration

Vanguard University of Southern California

High School Diploma -

El Toro High School

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Brandon Tressler