Brandon Tjauw
Markham,ON
Summary
Professional hospitality worker, ready to excel in fast-paced environment. Proven track record in ensuring exceptional customer service and satisfaction. Strong focus on teamwork and adaptability, consistently meeting changing needs. Skilled in managing multiple tasks, handling customer inquiries, and maintaining clean and organized workspace. Reliable and results-driven, with positive attitude and excellent communication skills.
Overview
6
6
years of professional experience
1
1
Certification
Work History
Server , Bartender , Bar-back
Encore Catering To
06.2022 - 03.2025
- Served food and beverages promptly with focused attention to customer needs.
- Collaborated with team members during busy shifts for efficient workflow and excellent guest experiences.
- Demonstrated strong multitasking skills by managing multiple tables simultaneously without compromising service quality.
- Performed opening and closing duties, ensuring the dining area was prepared for seamless service transitions.
- Set positive tone for entire dining experience as first point of contact for incoming guests.
- Efficiently opened or closed the bar according to established procedures, ensuring preparedness for each shift.
- Served high customer volumes during special events, nights, and weekends.
- Assisted with inventory management, ensuring proper stock levels of liquor, beer, wine, garnishes, and other bar supplies.
Club Promoter
Mister Wolf , Lost & Found
04.2022 - 06.2023
- Managed social media accounts to engage potential customers, creating a loyal online following that translated into increased foot traffic.
- Developed strong relationships with clients, ensuring repeat business and positive word-of-mouth referrals.
- Maximized revenue by consistently meeting and exceeding sales targets for admission tickets and VIP packages.
- Greeted event participants and provided engaging experience.
Kitchen Staff Member
McDonald's
09.2020 - 03.2021
- Maintained a clean and organized workspace, adhering to strict hygiene standards for optimal food safety.
- Maintained clean, trash-free workspaces to maximize productivity and safety.
- Cleaned and sanitized dishes and utensils, consistently keeping adequate supplies on hand for expected customer loads.
- Contributed to positive workplace culture through strong teamwork, open communication, and a commitment to excellence.
- Followed proper handling and sanitation procedures to comply with food safety standards and protocols.
Junior Retail Assistant
American Eagle Outfitters, Inc
09.2019 - 02.2020
- Handled merchandise returns efficiently while adhering to company policies and maintaining customer satisfaction.
- Collaborated with team members to achieve daily objectives and maintain a positive work environment.
- Resolved customer issues professionally, leading to higher overall satisfaction ratings.
- Streamlined restocking processes by organizing backroom areas for easier access during busy periods.
- Enhanced store presentation with regular cleaning, organization, and maintenance tasks.
- Maintained knowledge of current promotions and trends to better serve customers'' needs effectively.
- Engaged in friendly conversation with customer to better uncover individual needs.
Education
High School Diploma -
Dr. Norman Bethune Collegiate
06-2020
Skills
- Strong work ethic
- Exceptional customer service
- Guest engagement
- Professional appearance
- Hospitality service expertise
- Memory retention
- Team collaboration
- Team member support
- Personable nature
Languages
English
Native or Bilingual
Chinese (Cantonese)
Full Professional
Certification
- Customer Service - 2020
- WHMIS - 2020
- Smart Serve - 2020
Timeline
Server , Bartender , Bar-back
Encore Catering To
06.2022 - 03.2025
Club Promoter
Mister Wolf , Lost & Found
04.2022 - 06.2023
Kitchen Staff Member
McDonald's
09.2020 - 03.2021
Junior Retail Assistant
American Eagle Outfitters, Inc
09.2019 - 02.2020
High School Diploma -
Dr. Norman Bethune Collegiate
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