Driven General Manager with a proven track record in process improvement, employee training, and safety compliance. Committed to enhancing operational efficiency and customer satisfaction through effective leadership and innovative solutions. Dynamic professional with a focus on process improvement and safety compliance in operations management. Recognized for enhancing team performance and resolving customer issues efficiently. Ready to contribute to organizational success through strategic initiatives.
Overview
12
12
years of professional experience
1
1
Certification
Work History
General Manager of Operations
Aqua Chem Enterprises LTD
Maple Ridge, British Columbia
10.2016 - 01.2026
Oversaw daily operations to ensure efficient workflow and productivity.
Implemented process improvements to enhance operational efficiency and reduce costs.
Developed training programs to enhance employee skills and performance standards.
Led safety initiatives to maintain a secure working environment for all staff members.
Oversaw daily operations of multiple departments, ensuring compliance with established protocols.
Resolved escalated customer service issues in a timely manner.
Negotiated contracts with vendors for goods or services needed by the organization.
Managed training programs for new employees, including orientation and onboarding activities.
Ensured compliance with safety guidelines by regularly inspecting work areas.
Recruited, hired, and trained new staff members according to organizational standards.
Managed scheduling, training and inventory control.
Addressed customer concerns with suitable solutions.
Field Operations Manager
Aqua Chem Enterprises LTD
Maple Ridge, British Columbia
10.2013 - 01.2016
Coordinated logistics and scheduling for equipment and personnel deployment.
Oversaw compliance with safety regulations and environmental standards.
Trained staff on operational procedures and safety protocols.
Conducted regular site inspections to ensure quality control measures were met.
Collaborated with clients to understand project requirements and expectations.
Collaborated with managers to assess needs and develop program plans.
Conducted daily inspections, recorded readings, documented mechanical issues, and provided equipment repairs.
Repairs and maintenance on vacuum and high-pressure cleaning, including automation tooling, high-pressure fluid end changes, and power end repairs and maintenance.
Daily assessments of rescue and standby services provided by the company, as well as development of all rescue plans and procedures for oil and gas clients.