Summary
Overview
Work History
Education
Skills
Websites
Certification
Languages
Timeline
Generic

Brandon Soto Orozco

Colton

Summary


Business Administration student at CSUSB (Analytics concentration) with 3+ years of leadership experience in high-volume service environments. Skilled in team development, operational management, customer satisfaction, and inventory control. Proven ability to train and lead diverse teams while maintaining high service standards and driving performance improvements. Seeking opportunities to apply my skills in management, operations, or service-oriented industries.

Overview

4
4
years of professional experience
1
1
Certification

Work History

Assistant Store Leader

Quick Quack Car Wash
01.2025 - Current
  • Supervise daily operations and ensure high-quality service delivery.
  • Train and lead team members, focusing on development and performance.
  • Resolve customer service issues to maintain satisfaction and company image.
  • Manage inventory, assist in ordering supplies, and coordinate schedules.

Team Member

Quick Quack Car Wash
05.2024 - 01.2025
  • Operated car wash machinery and managed customer flow.
  • Delivered friendly and efficient service.
  • Maintained cleanliness and adhered to safety procedures.

Crew Member

Baker's Drive Thru
11.2023 - 02.2024
  • Accurately took and prepared customer orders in a fast-paced setting.
  • Maintained cleanliness and product quality standards.
  • Collaborated effectively with team members to deliver service efficiently.

Manager

McDonald's
12.2022 - 10.2023
  • Led daily operations and managed shift teams.
  • Conducted performance evaluations and staff scheduling.
  • Increased customer satisfaction through team training and consistent service.
  • Reduced costs by identifying and implementing operational efficiencies.

Crew Trainer

McDonald's
11.2021 - 12.2022
  • Trained new hires and mentored existing staff.
  • Ensured adherence to service standards and food safety regulations.
  • Promoted a collaborative team environment through coaching.

Crew Member

McDonald's
07.2021 - 11.2021
  • Provided efficient, friendly customer service.
  • Handled cash transactions and balanced the drawer.
  • Adapted quickly to high-pressure situations and shifting priorities.

Education

Bachelor of Arts - BA - Administration - Business Analytics

California State University-San Bernardino
05.2027

Skills

  • Staff Training & Team Leadership
  • Operational Efficiency & Inventory Management
  • Customer Service & Conflict Resolution
  • Scheduling & Budget Support
  • Basic Data Analysis(Excel, Trend Monitoring, Labor & Sales Reports)
  • MIG & Stick Welding (Basic–Intermediate)

Certification

ServSafe Certifications

Languages

Spanish
Professional Working

Timeline

Assistant Store Leader

Quick Quack Car Wash
01.2025 - Current

Team Member

Quick Quack Car Wash
05.2024 - 01.2025

Crew Member

Baker's Drive Thru
11.2023 - 02.2024

Manager

McDonald's
12.2022 - 10.2023

Crew Trainer

McDonald's
11.2021 - 12.2022

Crew Member

McDonald's
07.2021 - 11.2021

Bachelor of Arts - BA - Administration - Business Analytics

California State University-San Bernardino

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Brandon Soto Orozco